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ITIL, SAM and ZAM

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20 December 2006 - 9:28am
Submitted by: sduscheid

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We recently published an article about how ZENworks Asset Management maps to and enables many of the best practices described by the IT Infrastructure Library (ITIL)- particularly the Software Asset Management (SAM) Best Practices Guide.

Check it out here and reply with comments.

If you are not familiar with ITIL, it is simply a framework for organizing and managing IT operations in a way that aligns to a set of services provided to the business. You can read more about ITIL here.


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20 December 2006 - 9:28am
Submitted by: sduscheid

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