Blog Entry

Yes, we've got some great people working at Novell Technical Support, and it's nice to see that we do get recognized for the work we do :-). I just saw the following in a press release we just send out:

On May 2, the Help Desk Institute (HDI), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, honored Novell with its Team Excellence Award for External Support. This award recognizes a support team that has most enhanced the image of the service and support profession by setting and achieving the highest standards of excellence in IT service and support. The selection of the HDI Team Excellence Award winner is based on specific criteria that evaluates the applicants’ ability to demonstrate excellence in three categories: people, process and technology. Ron Muns, founder and CEO of HDI, commented, “This award is a tribute to the standards of excellence that Novell maintains in its day-to-day operations to provide quality customer support. Novell is an exemplary organization.”

Time for a small party :-)