Tool

Update: The iPrintInfo script has now been converted to a support config plugin. The benefits are endless. Now with support advisor your system can be automatically analyzed for iPrint specific issues.

iPrint Info has now been updated and is compatible with OES 11!

The iPrintInfo plugin gathers iPrint-related information to help in troubleshooting iPrint issues. The following information is obtained in the script executions process.

1. Section #1 Rights and Permissions on Each File Installed by iPrint
2. Section #2 Rights on Specific Directories.
   

   	/var/opt/novell/iprint
   	/etc/opt/novell/iprint/conf/
   	/var/opt/novell/run/iprint
   	/opt/novell/iprint/bin
   	/etc/opt/novell/iprint/httpd/conf/
   	/var/opt/novell/iprint/mod_ipp/
   	/var/opt/novell/iprint/htdocs/
   	/var/opt/novell/iprint/[psm_name].psm
   	/var/opt/novell/log/iprint/
           /var/opt/novell/iprint/resdir/
   	rpm -V 
   	
           #If NSS Clustering is installed
   	Show eDir rights on /var/opt/novell/log/iprint
   	Show eDir rights on /var/opt/novell/iprint
   
   

3. Section #3 Content of Specific Files.
   

   	/etc/opt/novell/iprint/conf/idsd.conf
   	/etc/opt/novell/iprint/conf/ipsmd.conf
   	/etc/opt/novell/iprint/httpd/conf/iprint_g.conf
   	/etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf
   	/etc/nam.conf
   	/etc/novell-release
   	/etc/SuSE-release
   	/etc/hosts
   	/etc/passwd (*The file is now sorted)
   	/etc/group (*The file is now sorted)
   	/etc/openwbem/openwbem.conf
   	/etc/apache2/httpd.conf
   	/etc/sysconfig/apache2
   	/etc/sysconfig/proxy
   	/var/opt/novell/iprint/resdir/
   	/etc/permissions.d/iprint
   	/opt/novell/iprint/bin/psmimport.xml
   	/etc/permissions.d/iprint
   	
   
   	#If NSS Clustering is installed
   	/var/opt/novell/ncs/[iPrint Resource.load]
   	/var/opt/novell/ncs/[iPrint Resource.unload]
   	
   

4. Section #4 eDirectory and Certificate Related Commands.
   

   	ldapconfig get	
   	ndsstat -r
   	ndsrepair -T
   	ndsrepair -E
   	ldapconfig get
   	/etc/opt/novell/certs/
   	/etc/ssl/servercerts/
   	certtool -i --inder --infile /etc/opt/novell/certs/SSCert.der
   	certtool -i --infile /etc/opt/novell/certs/SSCert.pem
   	certtool -i --infile /etc/ssl/servercerts/servercert.pem
   	openssl cert verification
   	*/opt/novell/eDirectory/bin/ldapsearch
   
   	#If NSS Clustering is installed
   	*rights -f /media/nss/<vol>/etc/opt/novell/iprint show
   	*rights -f /media/nss/<vol>/var/opt/novell/iprint show
   	*rights -f /media/nss/<vol>/var/opt/novell/log/iprint show
   	
   	
   
   

5. Section #5 Miscellaneous Commands.
   

   	ps -eaf | grep iprint
   	uname -a
   	ifconfig | grep "inet addr"
   	id admin
   	id wwwrun
   	id iprint
   	netstat -atnp | grep 631|389
   	namuserlist -x 
   	namgrouplist -x
   	mount | grep nssvol	
   	rcSuSEfirewall status	
   	ps -eo pcpu,pid,user,args | sort -k 1 -r | head -10
   	rcowcimomd status
   	ps -eaf | grep owcimomd
   	id 
   	uptime
   	netcat -zv
   	netstat -atnp | grep httpd | grep -i listen
   	rpm -qa --last | grep "openwbem\|iprint\|apache"
   	free -k
   	rccups status
   	chkconfig -l cups
   	*ping relevant DNS names
   	
   

6. Section #6 Log Files.
   

   	/var/opt/novell/log/iprint/idsd.log
   	/var/opt/novell/log/iprint/ipsmd.log
   	/var/log/messages
   	/var/log/apache2/error_log
   	/var/log/apache2/access_log
   	/var/lib/novell-lum/nam.log
   	/var/opt/novell/log/iprint/ipsmprov.log
   	/var/opt/novell/log/iprint/iprintgw.log
   	/var/opt/novell/log/iprint_nss_relocate.log
   	/var/opt/novell/iprint/.psm/ndpsmmon.log
   	/var/opt/novell/iprint/htdocs/iprint.ini
   
   

* Denotes changes from the previous version to the current version. Also, a couple of bugs were resolved in this version.

Step #1 - Install the latest version of the iPrintInfo plugin and Support Config utility

Option A: (Automated Install)

1. Download iprintinfo-autoinstall-1.1.tbz
2. Open a Terminal window and type “su”
3. Enter root’s password
4. Extract the script from the tarball
   #tar –xjvf iprintinfo-autoinstall-1.1.tbz
5. Make the script executable.
   #chmod 755 iPrintInfo-AutoInstall-1.1.sh
6. Run the iPrintInfo-AutoInstall-1.1.sh script
   #./iPrintInfo-AutoInstall-1.1.sh

Option B: (Manual Install)

1. Download both the supportutils and supportutils-plugin-iprint rpm from here
2. Open a Terminal window and type “su”
3. Enter root’s password
4. Install the supportutils-X.XX-XX.XX.noarch.rpm
   #rpm -Uvh supportutils-X.XX-XX.XX.noarch.rpm
5. Install the supportutils-plugin-iprint-X.X-X.X.norarch.rpm
   #rpm -Uvh supportutils-plugin-iprint-X.X-X.X.norarch.rpm

Step #2 - Run the iPrintInfo gathering tool

Option A:

1. On the terminal run iPrintInfo and attach the results automatically to the service request.
   #iPrintInfo -r XXXXXXXXXXX <--This is your 11 digit service request number
2. This will create a file in the /var/log/ directory and will also be attached to the service request.
3. To view the files created do the following:
   #tar -xjvf /var/log/nts_hostname_101108_1451.tbz
   #cd nts_hostname_101108_1451
   # less plugin-iPrint.txt

Option B:
1. On the terminal run iPrintInfo to create an iPrint output text file
   #iPrintInfo -b
2. This will create a file in the current directory called iPrintInfo-2.1.3-[year]-[month][day]-[hour][minute].txt
3. To view the file created do the following:
   # less iPrintInfo-2.1.3-[year]-[month][day]-[hour][minute].txt
Note: Using a –h will display other parameter options if desired such as how to make your password persistent. This is helpful when automating it using support advisor...