Tool

The iPrintInfo script gathers iPrint-related information to help in troubleshooting iPrint issues. The following information is obtained in the script executions process.

1. Rights and permissions on each file installed by iPrint
2. Rights on specific directories.
   

   /var/opt/novell/iprint
   /etc/opt/novell/iprint/conf/
   /var/opt/novell/run/iprint
   /opt/novell/iprint/bin
   /etc/opt/novell/iprint/httpd/conf/
   /var/opt/novell/iprint/mod_ipp/
   /var/opt/novell/iprint/htdocs/
   /var/opt/novell/iprint/[psm_name].psm

3. Content of specific files.
   

   /etc/opt/novell/iprint/conf/idsd.conf
   /etc/opt/novell/iprint/conf/ipsmd.conf
   /etc/opt/novell/iprint/httpd/conf/iprint_g.conf
   /etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf
   /etc/nam.conf
   /etc/novell-release
   /etc/hosts

4. Miscellaneous commands.
   

   ps -eaf | grep iprint
    uname -a
    ifconfig | grep "inet addr"

5. Log Files.
   

   /var/opt/novell/log/iprint/idsd.log
   /var/opt/novell/log/iprint/ipsmd.log
   /var/log/messages
   /var/log/apache2/error_log
   /var/log/apache2/access_log
   /var/lib/novell-lum/nam.log

Installation Instructions

1. Download iPrintInfo.tgz
2. Open a Terminal window and type “su”
3. Enter root’s password
4. Extract the script from the tarball
   #tar –xzvf iPrintInfo.tgz
5. Make the script executable.
   #chmod 755 iPrintInfo.sh
6. Run the iPrinInfo.sh script
   #./iPrintInfo.sh
   Note: Using a –h will display other parameter options if desired.
7. Default execution of this script will create a file in the current directory called iPrintInfo-[year]-[month][day]-[hour][minute].txt