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CRM and third-party integration for GroupWise is a very strategic training topic for your Novell User Group members.

With Riva from Omni, Novell partners and customers can archive GroupWise emails to their CRM; convert an email into a CRM opportunity or support case FROM GroupWise; view and edit CRM contacts, calendar items and sales opportunities in GroupWise; and sync CRM contacts to BlackBerry and other GMS-supported devices.

We typically start with a high-level business overview of Riva CRM Integration and then move into a live demo. If there is a longer 60-minute time slot available, we will also demonstrate how Riva can be used to:

• push managed GroupWise content (calendars, address books, proxy access, rules, folders and more) to user accounts
• provide quick and easy access to GroupWise reports; and,
• enforce corporate signature policies and create secure distribution lists.

Feedback from Novell User Groups has been very positive! Email me at trevor [at] omni-ts.com if you're interested. For more information on Riva, visit Omni's website at www.omni-ts.com.