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Frankfort Community Schools Help Desk Success Story

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22 August 2008 - 9:10am
Submitted by: GroupLink1

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Greg Long, IT Director for Frankfort Community Schools recently recorded a webinar on how he accomplished the following with Novell and GroupLink's everything HelpDesk:

  • Increased end user satisfaction by integrating his GroupWise and LDAP information with GroupLink's everything HelpDesk to produce help desk tickets from teacher requests sent through GroupWise
  • Improved his help desk by exchanging ideas with other Novell customers through the Novell User Group of Indiana (NUGI)
  • Extended his help desk into other departments to track their requests

View the 25 minute recording here: http://www.grouplink.net/redir.asp?id=2008073003 For more information contact Casey at ctrujillo@grouplink.net or call us at 801-335-0708


Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).

It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.



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