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Greg Long, IT Director for Frankfort Community Schools recently recorded a webinar on how he accomplished the following with Novell and GroupLink's everything HelpDesk:

• Increased end user satisfaction by integrating his GroupWise and LDAP information with GroupLink's everything HelpDesk to produce help desk tickets from teacher requests sent through GroupWise
• Improved his help desk by exchanging ideas with other Novell customers through the Novell User Group of Indiana (NUGI)
• Extended his help desk into other departments to track their requests

View the 25 minute recording here: http://www.grouplink.net/redir.asp?id=2008073003 For more information contact Casey at ctrujillo@grouplink.net or call us at 801-335-0708