Blog Entry
Search
Share This
Most Popular
Last viewed:
Who's online
Online users
User login
Novell Support Advisor
2483
Cross-platform tool being developed by Novell Technical Services that provides the user with a client that will remotely connect with servers and pull back configuration data regarding the server and the Novell products hosted on it. That information is then analyzed to find potential problems and known issues that are then presented to the user in a graphical interface where each found issue will provide a link to the potential solution.
This is an active client that will have a direct link into Novell Support to be able to be updated with all the latest support patterns that have been written and released by Novell product experts.
This tool is scheduled to go beta the first part of December for all to download and play with.
We are excited for the release of this tool and look forward to the communities involvement and feedback.
Related Articles
User Comments
Feels like we have seen this before
Submitted by geoffc on 13 November 2008 - 7:23am.
Onsite Admin, wasn't that the tool that would get the latest patch list from Novell, compare to the results of a Config.nlm and show you what you had, what you were missing, what was recommended... It was truly excellent!
Odd, NTS let that one whither and die...
This one will be different how?
- Login to post comments
Difference
Submitted by mfrancis on 13 November 2008 - 8:53am.
There are two main components to Support Advisor
- It's ability to leverage Support Config (http://en.opensuse.org/Supportutils).
- The use of "Support Patterns" to run against the information that is captured from Support Config.
These support patterns will created by Novell Technical Support (NTS) to specifically find identify issues or potential problems in a customers environment and present them back to the user with a direct link to the documented solutions.
Currently when NTS is encountered with a common issue or problem a Technical Information Document (TID) is written about the issue and posted in our knowledgebase for users to actively search out.
With Support Advisor we are taking this to the next level.
When an NTS engineer has identified a common issue and writes a TID, they will then be able to create a Support Pattern that will actively identify this problem in a users system and tie that pattern to the solution.
Support Advisor will be able to periodically check back to a Support Pattern repository for updated patterns to download and have available to check against a customer's system.
A comparison can be made to antivirus solutions that will scan the system to find issues and periodically call home or new pattern definition files.
- Login to post comments
Sounds nice!
Submitted by geoffc on 13 November 2008 - 12:31pm.
That sounds great. Much of the same notional functionality was already in Onsite Admin, in the past. (It just was left to die due to lack of attention).
Truly was an amazing tool.
Be delighted to see a Linux equivalent!
Sounds great! Don't let this one wither on the vine!
- Login to post comments
3