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Heads Up: Change in Credit Card Support Policy

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6 May 2009 - 3:05pm
Submitted by: ssalgy

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In February 2008, Novell implemented a policy requiring customer to purchase maintenance in order to receive support directly from Novell. For more than a year, Novell has continued to provide credit card support to those customers who did not have maintenance, as we searched for a qualified partner to transition this business to.

Effective May 11, 2009, Novell Technical Services will refer all credit card support to our qualified partner, Alternative Technology. Alternative Technology offers global technical support during customer business hours for single incidents via credit card. Non-English and after-hours support will be available at an additional fee. To open an incident with Alternative Technologies, visit www.alttech.com/support/novell or call 1-888-347-6305 in the USA and Canada or 303-305-4907 outside of North America.

We highly recommend customers consider purchasing maintenance for their Novell products through Novell's VLA or MLA buying programs. Maintenance is the combination of software updates, training and technical support to help customers be most successful with their Novell products. There are many benefits to having maintenance, including unlimited access to Novell's support organization.

For more information about the features and benefits of maintenance, visit www.novell.com/licensing or contact your Novell sales or service representative. Or, call Novell at 800-529-3400 or 801-861-4272.


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It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.



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