We continually receive questions about when and if we will support GroupWise running in certain configurations, new platforms or on new operating systems.
With each release of the product - support packs included - we meet with Product Management, Testing, Engineering, Sales, NTS and IS&T to evaluate and discuss which platforms we can add and which platforms we can remove with the upcoming release of the product. There are several challenges and things to consider.
What is the demand in the marketplace for the new platform? In other words - how urgent is the request?
Do we have the hardware/software/licenses?
Do we have the systems within our IT department to help with rollout, scalability, etc.?
Do we have test cases? Test runs and testing personnel to add a new platform?
What engineering will be required?
What will adding a new platform do to our schedule?
Recently, we have received many questions about Windows 2008. Of course, many of you already know that we support Windows 2008 as a server platform and that our agents (POA, MTA, GWIA, GWINTER) all run on this platform -beginning with GroupWise 8.
However, the questions have been around running the Windows Client on Windows 2008 Server. At first glance, we said 'NO'. Why would we support running the Windows Client on a server platform? We simply don't have the resources to test such a fringe case. However, we soon realized that what customers are really asking is:
"Will GroupWise run in a Terminal Server environment running on Windows 2008 Server?"
We do and will support this configuration. We did recently run/test the Windows Client running on Windows 2008 Server without a Terminal Service and it also works. Over the years, we have had very few reported issues surrounding Terminal Service configurations like Citrix and we expect them to work. We don't, however, do a robust test run on this platform and configuration.
We also support installing the Windows Client on server platforms in order to lay down the Object API. The Object API is sometimes used by our partners and their products to integrate with GroupWise. Current versions of BES are a good example of this requirement. Note: we have encouraged all of our partners to move to the Web Services protocol (SOAP). Many have already moved and many are currently in transition.
Mac OS X Snow Leopard
We did begin testing this platform this week. We did find and fix a problem with one component (new mail icon for Notify) and once we disabled that component, the Mac Client came up and ran as expected. We plan to support this platform with the release of GroupWise after Apple releases. It will probably be 8.0.2
Internet Explorer 8
Yes, we will support this version of the browser beginning with GroupWise 8.0.1. In addition, we have gone back and made sure that WebAccess also works properly with Internet Explorer 6. Initially, we did not list this version as a supported browser for 8.0.0, but we had a lot of customer demand and so we have made that a priority in 8.0.1
Beginning with GroupWise 8.0.1, we will also be supporting these new set of platforms. We did run across a IPv6 issue that was affecting performance and we will continue to monitor and fix other SLES related issues during the BETA and internal roll out.
GTK for Linux Client
We have received several fixes in the JVM that will allow us to effectively run the Linux Client with the GTK Look and Feel. This will also be part of the support matrix as we prepare to deliver GroupWise 8.0.1. XGL will also be a supported configuration for 8.0.1 on SLED.
Yes, as part of our platform support matrix, we will also be supporting Windows7. We did travel to Microsoft and participated in their 'Compatibility Lab'. In general, we found that the work we did to support Microsoft Vista has made our life fairly easy in getting our products to run on Windows 7. GroupWise 8.0.1 will also be the first release that will support Windows 7.
We will be updating our platform support document and posting that as we release GroupWise 8.0.1. If you have other questions about certain operating systems, configurations or platforms, please let us know. Obviously, we can not test every configuration, but we can let you know what we have tested and you can help us by letting us know of your experience and most common configurations.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.