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GroupLink's everything HelpDesk is the ZENworks 10 integrated HelpDesk solution. This solutions features key integration with ZCM including:

- Search for ZENworks Assets directly from everything HelpDesk Tickets
- Tie ZENworks Assets to eHD Tickets
- View troubled asset reports for ZENworks Managed Devices
- Access ZENworks Asset Detail Page from within eHD
- Run and save reports grouped by ZENworks assets
- See all past tickets tied to ZENworks assets
- Launch remote control ZENworks assets from a ticket

This integration adds to the other powerful benefits of everything HelpDesk:

- Integration with GroupWise or Outlook/Exchange calendar and email system

- Supported on Windows, Linux and OES

- Seamlessly integrated authentication through LDAP, with eDirectory or Active Directory

- Entirely web based, accessible from any web browser

- PDA enabled

- Customize the application for every department

- Access private and public Knowledgebase articles

For you to experience this powerful solution, and the ZENworks 10 integration, GroupLink and Novell EMEA have teamed up to offer you a special promotion. When you purchase or upgrade ZCM 10, you will receive 2 free technician licenses of GroupLink's everything HelpDesk with unlimited end-user licenses. For more information about this promotion and this solution visit http://grouplink.net/zcmemeapromo/ or contact Casey Trujillo at +1-801-335-0708 or email ctrujillo@grouplink.net