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Inetra and GroupLink have teamed up to bring you an exclusive European help desk success story with Inform GMBH. This webinar will be held on:

Date: Wednesday, November 18
Time: 10:00 am Central European Time
Registration Link: http://www.grouplink.net/redir.asp?id=2009102901

Attend this webinar to see how Inform GMBH uses GroupLink's everything HelpDesk as its premier help desk solution. Inform GMBH is one of many GroupLink customers in Europe, including:

Blohm + Voss Industries
Mesco Engineering GmbH
Univ of Music and Dramatic Arts Graz
Raiffeisen Centrobank AG
Zonnelied vzw

In this webinar see how Inform uses everything HelpDesk to:

- Turn emails into tickets for easy tracking until the ticket is closed
- Keep end users up to date on the progress of their ticket
- Ensure that tickets don't slip through the cracks by using the scheduler/ticket batch system

GroupLink is the provider of the everything HelpDesk solution and has been a Novell partner for the past 15 years. http://www.novell.com/partnerguide/product/208678....

This fully web-based solution integrates with your email and calendaring systems, provides a powerful, yet easy-to use submission form and can be used by multiple departments for request resolution tracking and workflow management.