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jasondea's picture
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How to create a PlateSpin USB bootable thumbdrive

I still find myself in a bit of a post-holiday daze and while digging myself out of the pile of work I need to catch up on, I've decided to post something that might actually be useful for once :)

mhudnall's picture
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I See Your 10 and Raise You 4 . . . . .

Top 10 IT Predictions for 2011 Prevail - Here are a Few More Controversial Topics - ITIL Wane, Sourcing Options, Management License Models

Tis the season for Vegas, gambling and the Gartner Data Center Conference and thus many top 10 Predictions for the coming year. I'm not a gambler, take these as you may, but for those who know me might say she might just have a bit of challenge the status quo in her and a knack for blowing things up from time to time. As a bit of a researcher of the IT management industry, these are just my musings to add to recent flurry of top 10 lists from my friends on WorkloadIQ and Baseline that sparked my imagination of further possibilities. Here goes, a tad controversial, I welcome the discussion! :-)

mhudnall's picture
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Accidental Cloud Leader - Stealth Cloud Followers - Which Cloud is your IT On?

Are you leading your organizations cloud roll-out or are you reacting to it? It is happening, better to lead than follow!

The WorkloadIQ post and the article Richard references on the Stealth Cloud from a CIO article reminds me of a previous artilce about the Accidental Cloud Leader from a Networkworld article. Both of these articles point to the cloud is coming, the choice facing IT organizations is whether to lead, control costs, mitigate risk, deliver quality service and manage costs or to follow with rising costs, reactive IT, high risk and poor service quality. Richard hits the nail on the head, IT is traditionally change averse and insecure with the concept of outsourcing services. Technology is evolving faster and faster and the very organization that should adopt, deploy and lead with technology continues to lag.

jgolan's picture
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If only someone had told me...

We all think we know what's going on with our IT systems, but do we really? Are we all good or minutes away from a catastrophic failure?

mhudnall's picture
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Novell Operations Center - Service Monitoring for the Future - Webinar 11/17/2010 9:00 am edt

Technology in the data center is evolving at a rapid rate and chasing new technologies such as virtualization and cloud are the management tools. Retro-fitting old management tools for new technology has many vendors busy as one option to existing customers. Whenever dramatically new technology options come to the data center, it is always a moment to pause and evaluate current and newly available options. The discussion regarding management tools has always centered around framework, single vendor or a mix of best in breed, niche vendors. However, today that discussion also includes open source low cost or free options at the monitoring level.

mhudnall's picture
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SLA's - Incident, Availability, Performance or Service Based - Which One Matters?

Getting to SLAs that are Meaningful

I stumbled into a blog thread yesterday that prompted me to add another SLA blog regarding the components and measurement of meaningful SLAs. Earlier this summer I posted two blogs on SLAs, a Part 1 and Part 2. SLAs could generate a multi chapter book. In the first one, I discussed the relevance of SLAs with your service and cloud providers and in the second one I discussed more about how to approach building meaningful SLAs. Today let's talk about the components of relevant SLAs.

gcattelain's picture
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mhudnall's picture
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"A Rose By Any Other Name Would Smell As Sweet" - Shakespeare

Simplicity of a Name - in the Name of Progress!

Novell Operations Center is creating a buzz out there already! Thank you for all the questions and comments on the blog post earlier this week regarding the name updates. Let me answer some of those questions and provide some insight.

mhudnall's picture
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"Change is Inevitable - Except from a Vending Machine"

Announcing Novell Operations Center - New Name in the Name of Progress!

It has been a fast year for me back with the Business Service Management solution here at Novell. Change is always inevitable, often feared and sometimes brings simplicity in complex times. Business Service Management is a concept that IT organizations seek to attain in aligning infrastructure as business services within their organizations.

Read on to hear how Business Service Management is attained simply in complex times .. .... ....

mmurraynovell's picture
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HTML 5 support

Customers are asking for HTML 5 support. Simply put this is a new rev of HTML. For the most part it means very little. No more frames and framesets, just iframes and web2 XHTML access.

rholder's picture
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RHCEs: Become a Novell Certified Linux Professional - Free

Act today by participating in the beta version of the test

Full text available to group members after login.

Submitted by: rholder on Sat. 10.02.2010
Filed Under: Solution Provider, Data Center

mhudnall's picture
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Business Service Management Clears the Fog of Private Clouds

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations.

rholder's picture
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Go from zero to cloud in minutes, not months!

Novell launches SUSE Appliance Toolkit 1.1

Full text available to group members after login.

Submitted by: rholder on Thu. 09.30.2010
Filed Under: Solution Provider, Technology Partners, Data Center

jasondea's picture
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You have to go so far to get anywhere

Outside my window the city of Toronto has decided to dig up the road to resurface King Street. As much as the noise and dust is a nuisance, really the biggest inconvenience this has created is the massive detour that I now have to get to the sandwich shop across the street. It’s only about 30 feet away, but thanks to the construction and related barricades, it’s now a journey of almost 4 blocks.

mhudnall's picture
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BSM Stories from the Trenches - Flexible & Customizable Service Levels

Standard Tool to Define, Input & Report, but "No More, One Size Fits all Meaningless Data!"

As the Cloud and as-a-service consume the airwaves, trade rags and vendor messaging, one thing is becoming more and more relevant - IT Aligning to the Business, Measuring how the business consumes services and Communicating in terms of services and business metrics. Flexibility to measure and communicate the way business uses technology and agility to customize measurements and communication are key and will become more complex in a mixed physical, virtual and cloud computing environment. Developing the proper management, measurement and communication today will enable embracing cloud delivered services without an interruption in service communication. IT organizations that implement proper management, measurement and communication in terms of services will be those that drive value into their businesses.

Read how a Novell Business Service Management customer has long since conquered this dilemma and continues to deliver technology as business services in the advent of new delivery models and technology.

mhudnall's picture
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BSM Stories from the Trenches-Hurricanes, Availability & Power On!

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the "Charley" View!

As we are in the heart of Hurricane season, I'm reminded of the old Charley Business Service View - a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and how IT, by being proactive and hurricane prepared, can be the business driver in containing and managing the impending events that a hurricane brings with the loss of power due to downed lines. This is the second in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pane-of-glass and the management of complex infrastructures as services to the business and the customer driving customer satisfaction, revenue and growth.

Read on.........

mhudnall's picture
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BSM Stories from the Trenches -- Tale of the CMDB

Tale of Customer Service, Cost of Service Impact, Mitigation of Risk and the CMDB Heart!

This is a story about a manufacturer, a retail buyer and the consumer and how IT management touches them all. This is the first in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pain-of-glass (I did mean the pain of glass!) and management of complex infrastructures as services to the business and the customer driving revenue and growth.

Read on.........

mhudnall's picture
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Business in the Cloud - BSM Brings Value Back into the Data Center

Business going to the Cloud can be the Catalyst for IT to Measure and Communicate Value!

How many of us have heard what a road block IT is, how costly / what a mystery IT is and IT cannot communicate value to the business leaving frustration in the organization. It's sort of like the Mars and Venus thing and "if they only understood me better" debate. It's OK to laugh, we all suffer these discussions, I too am guilt - the makings of a good Dilbert cartoon no doubt ending with Catbert reigning down his wrath of mandates. However, with all sourcing decisions, it is about creating change in an environment where change is difficult and should be embraced. IT has the opportunity to do just that and be the hero in the end. This is a good sourcing option as it creates the change that will drive down costs that are difficult for in-house IT to drive.

Read on.............

rbartsch's picture
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Field Memo: Sales Enablement Overview ChalkTalk

ChalkTalk: Sales Enablement Overview (8:00)

Don't know where to start with Novell sales training? Need some just-in-time product information? Want to know how to make the best use of your limited training time? Watch the Enablement Overview ChalkTalk. It may be the most valuable 8 minutes you spend this week.

rholder's picture
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Novell Fast Tracks - Your Path to Increased Services Revenue

Help your customer get on the fast track to their new Novell solution, and increase your own business with Novell Fast Tracks

Full text available to group members after login.

Submitted by: rholder on Mon. 08.30.2010
Filed Under: Solution Provider, Identity and Security, End-User Computing, Data Center

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