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mhudnall's picture
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BSM, Open Source and Management Tool Consolidation

Consolidate Management Tools and Reduce Costs through Federation, While Aligning Service Delivery to the Business - How Can this Be?

What a time to be in the IT management software business, just when you think everyone is consolidating tools and removing tools from their portfolio, in comes a vendor selling management tools. How can a new tool to the environment be a good thing and why would I consider this as a senior IT executive. If that tool can help you to de-dup your environment, add value and remove cost, what is there not to like about that solutions? Read on and see how the right investment can benefit objectives and reduce costs.

rbartsch's picture
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Field Memo: Conferencing Eval Accounts Now Available

Eval: Conferencing 30-Day Trial (1 minute to fill out the form)

You and your customers may now request a 30-day trial of Novell Conferencing. We've been using it at Novell now for a few months. Boy is it easy to hold a quick web meeting! Hit the link above to give it a try...and let your customers know, too!

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abradl's picture
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Take 1 minute to let us know what mobile device you use

Enablement is always looking for new ways to deliver information. As we explore different options, we'd like to know what mobile devices you use. Please choose which mobile device(s) you regularly use in this quick survey(only 1 question, plus your region and employee/partner!).

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Do you follow Novell on Twitter?

Yes
33% (11 votes)
No
27% (9 votes)
Don't use Twitter at all
39% (13 votes)
Total votes: 33
gwhitaker's picture
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Selling BSM? Get the new Competitive Brief

Where does Novell fit in the Business Service Management market, and how can you sell Novell BSM against competitors? Get the new Competitive Brief and find out.

Submitted by: gwhitaker on Wed. 07.28.2010
Filed Under: Data Center
Product: Business Service Management

jasondea's picture
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This thing feels like plastic

About 10 years ago, I was young and naïve, and was sold by marketing hype on a newer better design for an electric guitar from a company called Parker. The slick glossies that I came across had me salivating at the thought of a new and better way to play my music. Could these things actually make me a better musician?

mhudnall's picture
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Intelligently Manage Hidden IT Cloud and Agility Costs

Operate, Control & Deliver Services through Technology is the Job of IT Operations

Cloud and Virtualization brings Agility - At What Hidden Cost and What Value?

When the Novell Business Service Management product team was on the cusp of releasing an integration to Amazon's Elastic Cloud Computing service (EC2) this month the very first thing that came to my mind as a one time (century's ago in the dark ages of mainframes, assembler, CICS and COBOL) application developer was, "if dialing up a VM is free in the cloud, what is to stop me from calling it continually, on a whim and just leave it running?". If I don't see the cost, how would you expect the costs to be managed conscienciously and with frugality? Why would that occur to me? Coming from the dark ages, I worked for a large outsourcer where size of the code, how fast it ran, how many requests for the same data was scrutinized (read once, use often), etc.

Reminds me of having a mobile phone, sent to Europe to travel and told, just use the phone. Then I found the roaming charges as I investigated my own usage one month in an attempt to estimate what I might require on a personal plan. WOW! The hidden roaming cost would have changed my behavior had I known ahead of time.

Read on for quick run down of these hidden costs brought on by new technology...........

jasondea's picture
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How many followers do you have?

When I was younger I played lead guitar in a heavy metal band. I also co-hosted a radio show on a community radio station. I remember how incredibly empowering it was at that time to be able to have an audience for my thoughts and ideas. Music and radio were mediums that allowed me to go from being a consumer of ideas being fed to me, and become the author of my own thoughts.

rbartsch's picture
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Field Memo: End-User Computing Success Stories Slides

Updated customer success stories slide deck for Endpoint Management and Collaboration. It includes 40 customer successes, classified by industry, as well as analysts and press quotes, which may be leveraged as part of the sales process. Also included are references to successes with Identity & Security and Data Center products at those customers.

Read more for the link to this resource.

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mhudnall's picture
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IT Operations - Are You Ready for Intelligent Workload Management?

IT Operations often Maliced as a "Roadblock" - Time for Datacenter Redemption! Next Generation of Business Service Management

BSM is more of a "market" than a tool as is IWM, both with areas of focus that deliver the goal in the end. Both have requirements of marrying many IT metrics and turning them into actionable information as well business aligning IT technology silo's as services. Infrastructures supporting the market of IWM bring in the added complexity of portability, dynamic configurations, policy driven, identity aware, mixed environments (many outsourced to Cloud service providers), the likes IT operations and datacenters have yet to experience. Daunting no doubt.

The question becomes, will your Operations Center be the "roadblock" or the "catalyst" for agility with control, business alignment and responsiveness to take action in real-time?

Read on....first of several blogs to address the IT operational topics of Operate, Control and Deliver services in the new paradigm of Intelligent Workload Management................

mhudnall's picture
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Internal IT SLAs Do Not Matter! Part 2 of 2

After the fact "reporting" is merely just reporting the score of the game!

Bold statement, I know. Let me explain. When asked about where BSM or IT to business alignment projects begin, I can generally categorize in 3 buckets:

  • Fixing "Boo Boo's" - Availability & Performance - ROI tangible, tied to revenue impacted by outages
  • Process Efficiency - Automation, Change, Control - ROI is tougher and more "cost management"
  • Service Alignment - Service to Business Impact - ROI tangible, tied to manual cost reduction
    • Service alignment driven projects tend to the final stage of maturity, however, this does not need to be the case as defining these service objectives defines the objectives and behavior of the previous 2 project categories and has the potential to drive bigger bang for the buck by driving top line revenue versus bottom line costs.

      Read on to find out how to make your SLAs matter.............

mhudnall's picture
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Rise of the CMS and Fall of the CMDB!

Hype and Bubble Burst for the CMDB Finally - Fall of the Dreaded 4 Letter Word!

They fall as fast as they rise. What is the "value" of static data from the past in a database? Outside of tracking how many, cost and depreciation value, I cannot think of a single thing. Although as I watch the Nats play the Mets, baseball is all about metrics and stats from the past without relative value for the novice watcher. Number of homeruns in relationship to how many others have hit or the most ever hit brings a whole new perspective. It's the relationship and relativivity of the metric that brings "value" by creating "information".

The topic of CMDB can bring holy war, lengthy debate, but tonight I am going to be short and sweet with luck and slightly controversial.

Read on..........

mhudnall's picture
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Come Hear How Novell Business Service Management Stacks up with the Big 3!

Business Service Management (BSM) Service Impact Radar Report Part II: Industry Leading Solutions and Designs

Join EMA VP of Research Dennis Drogseth for Part Two of the BSM Service Impact Radar Report Webinar focused on industry leading solutions and designs.

Based on extensive interviews and research with vendors and more than 27 customer/deployment interviews, this Webinar will highlight the profiles of industry leading vendors focused on Business Service Management (BSM) Service Impact.

Read on to and Link to the Registration - It's FREE! . . . . .

mhudnall's picture
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Risky Business in the Clouds!

Will history repeat itself with a "busting" explosion of rolling thunder from dotcom days?

CIO Magazine reports from a recent Economic Impact Study (April 2010) that 39% of the 410 respondents say that the economic recession has accelerated their organization's use of alternative IT models (e.g., cloud, on-demand services, SaaS). As an ex-analyst from the sourcing era of ASP's, ISP's, MSP's, etc. in the dotcom rush to get to the web via hosting providers, this is a reminiscent trend and one that repeats with each new technology trrend.

mhudnall's picture
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Risk Takers & Naysayers! or Industry Leaders & Followers!

Technology as a Commodity Utility Keeping the Lights on OR
Technology as Innovation Driving Business Growth

Two articles from last week have caught my attention as well as the continued pressure in corporate objectives to use technology to drive business growth and be an enabler, differentiator in the market and not just a utility running the business like electricity as a commodity. It catches my attention both from a marketing perspective and the role of technology to drive business growth. Read On......

mhudnall's picture
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Do SLA's Matter? Part 1 of 2

The Intuit outage on Tuesday night, June 15th that lasted 36+ hours, affecting hundreds of thousands of customers and one third of the $1.607 B in revenue as reported for the Software-as-a-Service (SaaS) offering of it's Turbo Tax Online, Online Banking , Small business Accounting, Online Payroll and Intuit Website spurs this much awaited blog entry - Do SLA's matter? YES!

Read on.......

mhudnall's picture
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Infrastructure and Operations Trends!

Virtualization, Cloud, Fabric, Heterogeneous Complexity, Mini-Suites, Business Alignment!

I am back from my annual trip to Orlando for the Gartner Infrastructure and Operations conference. Always time to re-charge and ponder positioning of my product and solution. This year's conference was particularly exciting with the adoption of new computing options: virtualization, cloud, fabrics and the list continues. Techies love their new toys, business seeks growth options through agility and then there is always that afterthought of management - control with flexibility and agility! It is possible! Read On . . .. .. ..

mhudnall's picture
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CMDB - a 4 Letter Word!

4 Letters that inspire Holy War IT Debates

The CMDB, more importantly the CMS, is the inner mechanism within IT organizations that will enable agility, control, silo to service transition, and the list goes on. However, it is the topic that stirs passion on the magnitude of discussing politics or religion in mixed crowds! I have been speaking on the topic for several years now and often spoke of the coming complexity that has now arrived in the data center and IT management world, virtualization has left the “development lab” and moved into production. If you didn't have your CMS strategy in place, it just exploded a magnitude of difficulty higher with a virtualized infrastructure AND the coming next magnitude of difficulty with a mixed private and public cloud infrastructure!

The article that prompted this blog asks the question “Is the CMDB irrelevant in a Virtual Cloud Based World?” ( http://virtualization.info/en/news/2010/06/on-the-... ) It's not the CMDB that is relevant, but rather what comes out of the CMDB and how it enables the IT organization. Read on........

mhudnall's picture
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"Glue and a View”

Has BSM crossed the chasm?

John Dragoon's blog post (http://www.novell.com/company/blogs/cmo) got me thinking about a common discussion that occurs regarding BSM. The Novell Business Service Management technology has been in the game for >12 years now and one would think it is mainstream by now, especially in terms of how fast technology updates come to market. It's interesting in that BSM isn't a technology, but rather a practice IT organizations are attempting to achieve in aligning to the business and speaking in terms of services. It's hard to believe that in >25 years (I started at age 12) this nut still hasn't been cracked. Yikes! “Glue and a View” technology is as close as I can think one can come to addressing the alignment with a pure play technology, however, takes the clever IT leader to best understand how to use the “glue” to create a “view” that enables the team to acknowledge-assess-act in market time to market conditions leveraging the technology to call these audibles before the game goes awry as the next outage headliner. I see the daggers in the hearts of my developer friends with this over simplification of a “rich” integration engine that presents metrics as information about services in real-time to have a “view” of technology as services in the most complex of environments. Read on.........

mhudnall's picture
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IT and ROI - Oil & Water!

Can cloud computing break the tension? Or will it bring increased chaos?

CIO Magazine published a nice article this week, “8 Ways to Measure Cloud ROI” http://www.cio.com/article/595179/8_Ways_to_Measur... , which prompted some age old thinking about the laziness in IT to quantify business value and contribution to the top line over the the bottom line through cost reductions. I say lazy over inability because there is capability, it requires “work” over “playing” with new technology toys. Why would I want to create my own “report card”, unraveling the “IT Hero Cape” to just an ordinary Joe? Business Service Management – threat or Super Hero Maker?......read on.....

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