Welcome to the End-User Computing Community

Randal speaks to Jon Giffard, Novell Service Desk Product Manager, about Novell Service Desk.

Listen for:

• the benefit your ZENworks customers will derive from implementing their free license entitlement to Novell Service Desk for Incident Management
• upsell opportunities to the bigger edition
• just a touch of levity

Read more for the link to this resource.

In this 29:55 webcast recording, Rob Kraczek revisits how to sell Novell Service Desk. Topics Covered:

• What can Novell Service Desk do?
• Novell Service Desk Editions
• How do I sell it?

Read more for the link to this resource.

Sharing an entire folder tree made easy! GroupWise Ascot!

Want to be a beta tester for one of Novell's products? Here is your chance!

Organizations would rather chew their own legs off than hear about technology.
This should not really come as a surprise to anyone involved in I.T; the organizations we all work for don’t care about technology or how it works. They do care that email works 24×7, that documents can be printed, internet access works. Do they care that the company uses OSPF to route IP packets? Or that applications run on virtualised servers? The NAS has 10TB of storage? In a word, No.

Here’s a test to prove my point. Next time you see some one else in the organization who is not in I.T, engage them in a conversation about the differences between IPv4 and IPv6. See how long it is before they either run away or eye glaze becomes apparent.

Let's not talk technology to the organization. Let's use terms that are meaningful for all such as ‘Email’, ‘Printing’, ‘Internet access’ etc.. Let's present technology in an acceptable, understood way. Let's talk Services.

This document establishes Attachmate's support for the GroupWise product line, as well as seven key reasons that maintaining a GroupWise investment is a smart, strategic and long-term choice.

Additional guidance about addressing customer questions and the link to this resource are available upon login.

Join Novell and Open Horizons for 1, 2 or even 3 events focused on Novell Vibe OnPrem (formerly Novell Teaming).

In this 55:00 webcast recording, Aldo Zanoni, CEO & Managing Director of Omni Technology Solutions, provided an update on Omni TS’s innovative e-Control and Riva products for both managing GroupWise in a cross-platform environment and for integrating GroupWise into a variety of CRM and other systems.

Read more for the link to this resource.

In this recording of the first EUC Field Webcast of 2011, Russ Miller and Shawn Sande of Novell Solution and Product Marketing provided detailed information about the current state of the EUC market – highlighting target opportunities for partners, discussing new offers, and resources designed to increase margins and support sales efforts.

In this webcast:

• Hear all about new 1HFY11 partner offers and how they will help close business (offers include rebate incentives for ZCM/ZAM, GroupWise, and Open Enterprise Server, File Management Assessment licenses at no cost, maintenance promotions, and much more).
• Learn key messages and value propositions.
• Understand how you can derive business from key 2011 trends including:
  • Windows 7 migrations and how this leads to opportunities for partners.
  • The growing importance of integrated configuration and endpoint security management capabilities and how ZENworks 11 can help partners capitalize on it.
  • The explosion of real-time social collaboration in the enterprise and the opportunity for Novell Vibe.
  • The significant opportunities for partners to drive upgrades and reinvigorate business with the GroupWise, NetWare/Open Enterprise Server, and ZENworks base.

Read more for the link to this resource.