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Many Novell users and Cool Solutions community members have asked for examples of Novell based successes, which highlight Novell partner solutions used by real Novell customers. The Cool Success Central and Webinars is an answer to these requests. The Cool Success Central and Webinar series will be an ongoing resource for you to hear live success story webinars from Novell customers ... real users!

New, free webinars will be posted regularly to this page. These webinars are designed to help you make more of your GroupWise, NetWare, ZENworks, Linux, eDirectory, and other Novell technology investments.

This program is sponsored by GroupLink® Corporation and Novell Cool Solutions. If you have any suggestions for success stories, please feel free to let us know by emailing qmangus@grouplink.net

In this week’s webinar will be covering the following content:
Daniel Domain from Mildred ISD will show us how he used his help desk to increase the amount of tickets serviced per week by 300% and how he was able to increase communication between the I.T. Department and the end users.

To view this webinar, please follow this link:

http://www.grouplink.net/redir.asp?id=20081202

Archived Webinars
In the last webinar Tylene Cunning from Pflugerville ISD showed us how she has used her helpdesk to reduce support costs and effectively track and solve issues.

To view this webinar, please follow this link:

http://www.grouplink.net/redir.asp?id=2008111303

To view the archived webinar featuring Shelby Green from Norfolk ISD, where she presented how she uses "Groups" to manage her help desk. Click on the following link to view the webinar
http://www.grouplink.net/redir.asp?id=2008081201

To view the archived webinar, featuring Mike Weaver from Concensus Consulting, where he presented a great product that Concensus offers called Google Applications Driver, click on the following link:
http://www.grouplink.net/redir.asp?id=2008070701

To view the archived webinar featuring Norm O'Neal from ESI Technology Advisors, where, he presented the process for migrating GroupWise 7 onto OES2, click on the below link:
http://www.grouplink.net/redir.asp?id=2008011601

Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).

It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.