Novell Technical Services is pleased to announce the availability of the Novell Support Advisor (Beta Release). This version now includes client support for SUSE Linux Enterprise Server 10 SP3 (or later) and OpenSUSE 10.3 (later). Additionally, the Support Advisor Beta includes authentication support for Novell Customer Center (NCC) and automated Support Diagnostic Pattern (SPD) deployment capabilities.
To learn more about Novell Support Advisor, and to download the Beta Version, visit http://support.novell.com/advisor.
New functionality for Novell Support Advisor will be driven in large part by Novell's overall customer service and support vision and via feedback from the user community. Novell Technical Services appreciates and relies heavily upon the input, involvement and support from our internal and external customers in driving useful functionality for this tool. Constructive feedback can be provided directly via the Novell Support Advisor tool which includes a direct interface to Novell Bugzilla, the Novell Support Forums and a convenient Web Feedback submission form.
Please note that the Novell Support Advisor tool will continue to be delivered in a phased release cycle and will be incrementally and automatically updated every two to three months. The general public release of Novell Support Advisor will be available prior to the anticipated release of SUSE Linux Enterprise Server 11 in March 2009.
The Novell Support Advisor Project Team
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.