Filtered by: Service Desk
Coming off our 10th annual ATT Live, I wanted to share an event review for this year's conference that was held in Las Vegas, May 15th through the 18th.
If you have not had the opportunity to attend ATT Live in the past 10 years then you may not know much about the event. In a nutshell, Training Services has made this the premier technical conference of the year for our customers and partners.
Take a look at what attendees had to say about the event.
Submitted by: jmcmurdie on Thu. 05.24.2012
Filed Under: GroupWise Cool Solutions, Identity & Security Management Cool Solutions, SUSE Linux Enterprise Cool Solutions, Collaboration Cool Solutions, ZENworks Cool Solutions, Cool Solutions, Vibe Cool Solutions, Cool Blogs: Official Novell Bloggers, Data Synchronizer Cool Solutions
Product: Access Manager, Data Synchronizer, eDirectory, GroupWise, Identity Manager, iPrint, Linux, Open Enterprise Server, PlateSpin, SecureLogin, Security Manager, Sentinel, Service Desk, SUSE Linux, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management
2011 represents Novell Service Desk first full year as a contender in the service desk market space (That's not to say that Novell Service Desk has only been in existence for that time - our OEM manufacturer LiveTime has been in business for several years). This article takes a look at the last 12 months and what's coming up in the next
Configuring Single Sign On (SSO) from NetIQ Access Manager to Novell Service Desk (LiveTime) using SAML
Gaurav Vaidya explains how to configure SAML based SSO from NetIQ Access Manager to Novell Service Desk.
Do you take into account publc holidays with your service desk? For example, where the Service Desk has a global customer base and office locations in multiple countries, the observed public holidays for the different countries and states can be configured by the Administrator. Then when a request is logged by a customer in one country where the service desk has a public holiday, it assigns the new request to a Technician in a region that does not have the holiday.
In the United Kingdom, Oxleas NHS Foundation Trust was struggling with an overly complex helpdesk management solution, and wanted an easy-to-use solution that could integrate seamlessly with its existing infrastructure. Novell Service Desk allowed the Trust to rationalise and automate its technical support, improving efficiency and reducing expenses.