Filtered Index

IT Operations often Maliced as a "Roadblock" - Time for Datacenter Redemption! Next Generation of Business Service Management

BSM is more of a "market" than a tool as is IWM, both with areas of focus that deliver the goal in the end. Both have requirements of marrying many IT metrics and turning them into actionable information as well business aligning IT technology silo's as services. Infrastructures supporting the market of IWM bring in the added complexity of portability, dynamic configurations, policy driven, identity aware, mixed environments (many outsourced to Cloud service providers), the likes IT operations and datacenters have yet to experience. Daunting no doubt.

The question becomes, will your Operations Center be the "roadblock" or the "catalyst" for agility with control, business alignment and responsiveness to take action in real-time?

Read on....first of several blogs to address the IT operational topics of Operate, Control and Deliver services in the new paradigm of Intelligent Workload Management................

After the fact "reporting" is merely just reporting the score of the game!

Bold statement, I know. Let me explain. When asked about where BSM or IT to business alignment projects begin, I can generally categorize in 3 buckets:

• Fixing "Boo Boo's" - Availability & Performance - ROI tangible, tied to revenue impacted by outages
• Process Efficiency - Automation, Change, Control - ROI is tougher and more "cost management"
• Service Alignment - Service to Business Impact - ROI tangible, tied to manual cost reduction

Service alignment driven projects tend to the final stage of maturity, however, this does not need to be the case as defining these service objectives defines the objectives and behavior of the previous 2 project categories and has the potential to drive bigger bang for the buck by driving top line revenue versus bottom line costs.

Read on to find out how to make your SLAs matter.............

From time to time I get questions around customizing a BSM and/or CMDB implementation.

Just like many others in this world, I go to sporting events, watch them on television and look up details on the web.

Hype and Bubble Burst for the CMDB Finally - Fall of the Dreaded 4 Letter Word!

They fall as fast as they rise. What is the "value" of static data from the past in a database? Outside of tracking how many, cost and depreciation value, I cannot think of a single thing. Although as I watch the Nats play the Mets, baseball is all about metrics and stats from the past without relative value for the novice watcher. Number of homeruns in relationship to how many others have hit or the most ever hit brings a whole new perspective. It's the relationship and relativivity of the metric that brings "value" by creating "information".

The topic of CMDB can bring holy war, lengthy debate, but tonight I am going to be short and sweet with luck and slightly controversial.

Read on..........

Business Service Management (BSM) Service Impact Radar Report Part II: Industry Leading Solutions and Designs

Join EMA VP of Research Dennis Drogseth for Part Two of the BSM Service Impact Radar Report Webinar focused on industry leading solutions and designs.

Based on extensive interviews and research with vendors and more than 27 customer/deployment interviews, this Webinar will highlight the profiles of industry leading vendors focused on Business Service Management (BSM) Service Impact.

Read on to and Link to the Registration - It's FREE! . . . . .