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Starting any project is daunting and Business Service Management as an initiative is often thought of as big, hard and complicated. My personal opinion is that stems from the fact that it cuts horizontally across the data center and does not reside in one sphere of influence. However, as a long time product marketing / product manager I find it can be quite simple. One service at a time, one service team at a time approach rather than boiling the ocean all at once. Let’s start at the top, the service, and work our way down and back up again in a series of posts.

When building views, from time to time you might require attributes/properties on the view to be populated from other sources such as adapters (or other views).

Learn how to start a conversation with your customers about Novell Business Service Management solutions. A new sales guide is now available.

For those who are not aware, Novell Operations Center Dashboard is built on Liferay.

Creating correlated elements does not always require the use of the Service Configuration Manager, there is another option for those situations where you have fixed structures and well formed element names.

Nick is a natural-born genius, he is 25 years old and a CEO of a large Canadian Corporation “Alpha-Beta” based in Toronto. When he was 18, he invented a new communications product that revolutionized the communication industry. He and two of his friends decided to start “Alpha-Beta” corporation in 2005 and today the company has locations over 40 countries and over 12,000 employees. Alpha-Beta with a unique business model grew very rapidly and acquired more than 10 companies in last 5 years. One of the acquired companies MyNet is located in Montreal, Quebec.

After the acquisition of MyNet, analysts at Alpha Beta reviewed the business processes and suggested an improvement in the process such that a sustainable business environment is created and providing a justifiable ROI. Analysts used Novell CMS product to analyze and lower the risk of outages caused by planned changes to the IT infrastructure. By having a complete and up-to-date model of configuration item (CI) attributes and relationships, analysts readily analzed and understood the impact of potential changes to the IT infrastructure - even before they implemented in production.