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Filtered by: Service Desk

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Configuring a Novell GroupWise Server with Novell Service Desk

vnagaraj explains how to configure a GroupWise Server with Novell Service Desk.

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Submitted by: vnagaraj on Wed. 06.19.2013
Filed Under: GroupWise Cool Solutions, Cool Solutions, Novell Service Desk Cool Solutions
Topic: Configuration
Product: GroupWise, Service Desk

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Novell Service Desk: APIs and all that

Novell Service Desk has an outstanding set of APIs which you can access using SOAP calls to WSDL interfaces. If you've recognised most of the words in that sentence then this series of articles will show you how to use the APIs to do stuff. I should say that this is the first ;)

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Submitted by: blartfast on Tue. 01.15.2013
Filed Under: Cool Solutions, Cool Blogs: Official Novell Bloggers, Novell Service Desk Cool Solutions
Product: Service Desk

article

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2.2

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Novell Service Desk: Fixes and features in 7.0.1

We are getting closer to releasing Novell Service Desk 7.0.1. This article has a list of the fixes and features we've added.

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Submitted by: blartfast on Thu. 01.03.2013
Filed Under: Cool Solutions, Novell Service Desk Cool Solutions
Topic: Features, Supported
Product: Service Desk

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What's new in Novell Service Desk 7.0

Novell Service Desk 7.0 was released on the 14th of November 2012 and is the next major release of Novell’s Service Management platform. We've added rather a lot of new features and enhanced existing ones. In our spare time, we also pumped up the performance as well.

Want to know more about what is new in v7.0? Then read on.

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Submitted by: blartfast on Thu. 12.06.2012
Filed Under: Cool Solutions, Novell Service Desk Cool Solutions
Topic: Supported
Product: Service Desk

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1648

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1.8

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Overview of Novell Service Desk's CMDB Categories, Types and Items

Novell Service Desk uses Category and then Type to define Items in its CMDB. This post discusses how they are used and provides an example to illustrate the concept.

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Submitted by: blartfast on Thu. 12.06.2012
Filed Under: Cool Solutions, Cool Blogs: Official Novell Bloggers, Novell Service Desk Cool Solutions
Topic: Administration, Supported
Product: Service Desk

article

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Novell Service Desk 7.0 Beta

We are pleased to announce that Novell Service Desk 7.0 Beta is now available. Novell Service Desk 7.0 is the next major release of Novell’s Service Management platform that provides significant new features. Find out more...

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Submitted by: amarabhyankar on Wed. 10.17.2012
Filed Under: Cool Solutions, ZENworks Community Builds, Novell Service Desk Cool Solutions
Product: Service Desk