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1816
Getting Started Down the Right Path
As time and resources are short for most customers, Adaris has put together a series of programs to help you get started quickly and efficiently on some of Novell's solutions.
Submitted by: jsauve on Tue. 09.25.2012
Filed Under:
Cool Solutions
Topic: Partner Blogs
Product: Open Enterprise Server, Open Workgroup Suite, Service Desk, Vibe, ZENworks Mobile Management
4296
0
ATT Live 2012 in Review
Coming off our 10th annual ATT Live, I wanted to share an event review for this year's conference that was held in Las Vegas, May 15th through the 18th.
If you have not had the opportunity to attend ATT Live in the past 10 years then you may not know much about the event. In a nutshell, Training Services has made this the premier technical conference of the year for our customers and partners.
Take a look at what attendees had to say about the event.
Submitted by: jmcmurdie on Thu. 05.24.2012
Filed Under:
GroupWise Cool Solutions, Identity & Security Management Cool Solutions, SUSE Linux Enterprise Cool Solutions, Collaboration Cool Solutions, ZENworks Cool Solutions, Cool Solutions, Vibe Cool Solutions, Cool Blogs: Official Novell Bloggers, Data Synchronizer Cool Solutions
Topic: Training
Product: Access Manager, Data Synchronizer, eDirectory, GroupWise, Identity Manager, iPrint, Linux, Open Enterprise Server, PlateSpin, SecureLogin, Security Manager, Sentinel, Service Desk, SUSE Linux, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management
2857
0
Janus takes a look at Novell Service Desk
2011 represents Novell Service Desk first full year as a contender in the service desk market space (That's not to say that Novell Service Desk has only been in existence for that time - our OEM manufacturer LiveTime has been in business for several years). This article takes a look at the last 12 months and what's coming up in the next
Submitted by: blartfast on Thu. 12.22.2011
Filed Under:
Cool Solutions, Cool Blogs: Official Novell Bloggers, Novell Service Desk Cool Solutions
Product: Service Desk
2781
0
Service Level Management
Submitted by: blartfast on Tue. 12.06.2011
Filed Under:
Cool Solutions, Cool Blogs: Official Novell Bloggers, End-User Computing, Novell Service Desk Cool Solutions
Product: Service Desk
4954
0
Configuring Single Sign On (SSO) from NetIQ Access Manager to Novell Service Desk (LiveTime) using SAML
Gaurav Vaidya explains how to configure SAML based SSO from NetIQ Access Manager to Novell Service Desk.
Submitted by: gvaidya on Fri. 12.02.2011
Filed Under:
Identity & Security Management Cool Solutions, Cool Solutions, Novell Service Desk Cool Solutions
Product: Access Manager, Service Desk
2344
0
Public Holidays, SLAs and Technicians Assignment
Do you take into account publc holidays with your service desk? For example, where the Service Desk has a global customer base and office locations in multiple countries, the observed public holidays for the different countries and states can be configured by the Administrator. Then when a request is logged by a customer in one country where the service desk has a public holiday, it assigns the new request to a Technician in a region that does not have the holiday.
Submitted by: blartfast on Fri. 12.02.2011
Filed Under:
Cool Solutions, Cool Blogs: Official Novell Bloggers, Novell Service Desk Cool Solutions
Product: Service Desk
0