Filtered by: Service Desk
If you're an RSS junkie, then you might want to check this out.
Novell Global Sales Enablement has long offered the SalesTalk podcast source with its various RSS feeds.
We've recently built a couple of other sources:
- Novell in Hand serves up publicly-accessible sales enablement information. On NIH you'll find ChalkTalk videos and short demo videos. So far.
- Novell in the Know serves up limited-access sales enablement information. For NITK you'll need an RSS reader that can handle secure RSS feeds...and you'll need your www.novell.com username and password. On it you'll find most of the other resources that we love to bring to Novell partner and Novell employee sales people.
Submitted by: rbartsch on Fri. 02.11.2011
Filed Under: Solution Provider, Technology Partners, End-User Computing
Topic: Partner Enablement, Partners
Product: Conferencing, Data Synchronizer, File Management Suite, File Reporter, GroupWise, iFolder, NetWare, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Linux Management, ZENworks Network Access Control, ZENworks Patch Management
In this webcast recording, Rob Kraczek describes how to sell Novell Service Desk. Rob covers:
- What is Novell Service Desk?
- Novell Service Desk High Level Capabilities
- Comparison to Traditional Help Desks
- Value Prop
- Opportunity Assessment
- Qualifying Questions
- Sales Resources
Read more for the link to this resource.
Novell Service Desk for ITIL Service Management provides service organizations all they need to adopt a lifecycle approach to service management, irrespective of their current level of service maturity, available resources and capability. Such capacity guarantees organizations control over their ITIL adoption process, whether they choose to use internally trained staff or outsource to industry specialists for their ITIL implementation.
Our objective to create a single Virtual Machine that runs Novell Service Desk so that we can explore the capabilities of this new solution from Novell. To do this we will
a) Create a new VM using SLES JeOS
b) Upload Sun Java and Novell Service Desk installer into the VM
c) Perform the installation and start Novell Service Desk
d) Load a browser and give it the URL for Novell Service Desk