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GroupLink is excited to announce its upcoming release of everything HelpDesk 8.2 with asset tracking. Attend this webinar on 11 September 2008 and find out more.

If your team needs to develop expertise in ZENworks Asset Management, here's your best bet. This 3-day training course will teach you how to plan and install a ZENworks 7.5 Asset Management environment, obtain a complete hardware and software inventory for your environment, reduce software costs by determining what applications are being used in your environment, and much more.

Having trouble imaging workstations in a WAN environment using ZCM? One likely cause is the Windows Firewall. Below is a sample MS-DOS batch file that opens in the ports on the firewall, and restricts the traffic to certain subnets! I even threw in the entry for Remote Desktop, also subnet-restricted.

The Cool Success Central and Webinar series will be an ongoing resource for you to hear live success story webinars from Novell customers ... real users! In this week’s webinar will be covering the following contents;

- New Release 8.1.1 what's new and how to get it
- Shelby Green with Norfolk Public Schools will show how she uses "Groups" to manage her help desk
- Ideas on how to use the scheduler to improve end user satisfaction and keep tickets from slipping through the cracks

Asset management too often means just making a list of what you have and e-mailing it to the person asking for it—whether it’s the purchasing department, a software auditor or the poor soul who has to reconcile licenses against actual installations. ZENworks Asset Management lets you add real value without tedious manual labor.

The Managing Windows Vista solution fundamentals sales training is now available in multiple languages including English, German, Spanish, Chinese Simplified, Chinese Traditional, French and Brazilian Portuguese.