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- supportconfig for Linux
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... collected and organized in a manner that helps reduce service request resolution times. Private system information can be ... -ur $srnum ; where $srnum is your 11 digit service request number. You can also just run supportconfig for local use. ...
Tool - jrecord - 11 May 2012 - 10:36am - 32 comments - 2 attachments - 4 groups
- Janus takes a look at Novell Service Desk
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... are generated as an Incident can be readily toggled to a Service Request, and vice versa, while maintaining one identification number. ...
Article - blartfast - 22 Dec 2011 - 11:31am - 0 comments - 0 attachments - 3 groups
- Service Level Management
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... for the Incident, Problem, Change, Release and Service Request Management processes. Each step, or Workflow State, defines the ...
Article - blartfast - 6 Dec 2011 - 12:28pm - 0 comments - 0 attachments - 4 groups
- Accessing Technical Information About Your Product
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... if you have questions about Novell Services or have a Service Request you are having a problem with. Making ...
Article - kgroneman - 6 Oct 2011 - 11:24am - 0 comments - 0 attachments - 24 groups
- Novell Service Desk v6.5
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... Events calendar Ability to create Work Groups within Service Request and Change Teams for ease of Technician assignment to Workflow ...
Blog Entry - blartfast - 21 Sep 2011 - 3:57am - 0 comments - 0 attachments - 4 groups
- GroupWise: The Next Chapter!
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... i was not a system administrator anymore... more a Service Request manager!!!! (had a lot of SR's for ZCM / Datasync) If ...
Blog Entry - dlythgoe - 29 Jul 2011 - 1:52pm - 80 comments - 0 attachments - 9 groups
- iPrint Information Gathering Tool
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... iPrintInfo and attach the results automatically to the service request . #iPrintInfo -r XXXXXXXXXXX <--This is your 11 digit service request number This will create a file in the /var/log/ directory ...
Tool - jmeldrum - 27 Jun 2011 - 3:00pm - 6 comments - 14 attachments - 3 groups
- GroupWise: So many things…
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... is a major problem with many users. I submitted a service request for this issue today so hopefully it can be fixed asap. ...
Blog Entry - dlythgoe - 24 May 2011 - 11:17am - 8 comments - 0 attachments - 8 groups
- ZLM 7.3 IR1 Disaster Recovery for a Single Primary ZLM Server
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... not appear you need to continue here.. I opened a service request with Novell support about this and let them investigate this ...
Article - brunold - 12 Apr 2011 - 9:55am - 1 comment - 1 attachment - 3 groups
- Novell Service Desk 6.2 is just around the corner
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... large lists Request Queue filter now can be selected for Service Request Teams using the Request Queue Request Notes ...
Blog Entry - blartfast - 28 Feb 2011 - 4:11pm - 0 comments - 0 attachments - 3 groups