In this 45:23 webcast recording, the End-User Computing Team shared about the newest component of the Novell Endpoint Management solution family, Novell Service Desk.
Based on Information Technology Infrastructure Library (ITIL) best practices, Novell Service Desk can help Novell partners provide high-quality managed services and align customers' IT with the organization's business goals; ultimately increasing customers' profitability and improving productivity and success.
Jacques Sauve of Adaris Technologies, a Novell partner, highlighted the opportunities that Novell Service Desk has provided his firm. Jon Giffard, Novell Product Manager, and Mark Taylor, EUC Channel Lead, will help you understand how Novell Service Desk can assist in establishing best practices for managing incidents and support requests.
You will also learn how to:
- Generate new streams of licensing and support services revenue
- Increase Novell® ZENworks business opportunities
- Expand Managed Services Provider(MSP) - based service desk solutions for Small Medium Enterprises (SME) customers
Read more for the link to this resource.