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Novell product support on VMware

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10 April 2006 - 12:21pm
Submitted by: coolguys

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One common question from customers and partners is "What is Novell's support stance for running Novell products and solutions on VMware"

Written at: Salt Lake City, UT

Here is the official answer in the form of Novell Technical Information Document TID 10098095 - this is directly from Novell Support.

Novell Technical Services (NTS) will provide reasonable best effort troubleshooting support for Novell products in VMware configurations. This support includes both lab and production environments. NTS personnel will assist the customer in troubleshooting the problem and will work to identify any necessary configuration changes, a viable workaround, and/or initiate a defect report. Novell product defects will be handled using existing defect reporting procedures. When necessary, NTS will involve VMware using the TSANet multivendor support process.

Novell Technical Services has established this policy to ensure that Novell customers receive the best possible support when issues arise in environments that include Novell products in VMware configurations.

I'd be interested in your comments - and your experiences - about running Novell products on top of VMware server or Microsoft Virtual Server environments.

Written at: Salt Lake City, UT




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Tonnie van Gennip's picture

Hi. I migrated my Novell

Submitted by Tonnie van Gennip (not verified) on 16 April 2006 - 8:33am.

Hi.

I migrated my Novell 5(.1) environment to a 6.5 environment. I did this using Novell Cluster services and a SAN. Only then did I find out that:
- Novell on VMware is supported (I use ESX)
- Clustering in VMware is supported

But clustering multiple Novell servers using a SAN where the Novell servers run on different ESX boxes IS NOT.
Each time one of the nodes died on me (poison pill)
And what use is a cluster if one of the nodes is down all the time? :S

I haven't checked lately, but my Novell servers run on bare hardware now, I only use ESX for Windows servers.

Mario Hartmann's picture

link to TID does not work

Submitted by Mario Hartmann (not verified) on 3 July 2006 - 3:52am.

link to TID does not work

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