You don't have to know everything, you just have to know where to find it.
A large part of the work I do within Novell Support is searching for the right information, sometimes it's easy, sometimes it takes time to find the key info you have been looking for.
At BrainShare I have shown a few people how easy it is to use the Advanced Google Groups Search to search the Novell Forums. And to make thing's even more easy, I created a search plugin for Mozilla Firefox that will allow you to search the forums from the search box on the toolbar.
Just one note, the Google Group search doesn't have a direct search in the forums so there is a small delay for new posts to show up.
If you like the search plugin, let me know (and if you don't, let me know as well ;-) )