We all flew back from San Diego last night after GWAVACon finished. It was a great event, highlighted by Ron's keynote. GWAVA did an exceptional job and it ran very smoothly. Richard Bliss gave a great keynote all about owning words. The 2 NTS guys that we took along were buried with questions the whole time and we had a nice dinner with our customer, Dan, on the last night.
Anyway, this blog entry is about GroupWise CRM integrations. I will have more to say in this space over the coming months as I am co-presenting with Omni-TS on this subject at Brainshare (if my wife doesn't give birth in the middle that is). We have been asking around in our channel on what the biggest integration needs are for GroupWise, and the pretty overwhelming response was CRM. Well, we reckon that has changed, and I can't even say 'of late' - more of this when I get to LinkPoint 360.
Omni have a Riva CRM solution that integrates Salesforce.com, Microsoft CRM and SugarCRM. Aldo showed it to me at GWAVACon - pretty nice I have to say. It can either be a desktop sync, or server side, and it's cross platform. It's based on an underlying GW SOAP engine, so adding a new CRM is going to be pretty quick - based on a need more than anything else. I think he plans to add more CRMs as well as more features as time goes on. They are in beta right now but keep watching his site for news.
Next - VoiceRD has a SugarCRM integration, as well as some PBX, Asterisk things going on. It's pretty slick too. I am struggling to get to the site at this point, but I know they are still around as I talk to them all the time. It is also based on an underlying GW SOAP engine so will be pretty versatile.
The one that blew us away was LinkPoint 360 from the point of view that none of us had heard of them before. They had a booth at GWAVACon and they were a new presenter in the GW space, though they have been providing GW/CRM integrations for YEARS! They integrate though the client C3PO and Object API interfaces, into the 8 biggest CRMs. When I spoke to them they reckoned that they could add almost any other CRM integration within 3-4 of coding.
So, if you are a GW customer with CRM needs then you really have a lot of choices with some deep integrations into your CRM. Keep watching this blog as I hope to have some other news really quite soon.