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Business Service Management (BSM) Service Impact Radar Report Part II: Industry Leading Solutions and Designs

Join EMA VP of Research Dennis Drogseth for Part Two of the BSM Service Impact Radar Report Webinar focused on industry leading solutions and designs.

Based on extensive interviews and research with vendors and more than 27 customer/deployment interviews, this Webinar will highlight the profiles of industry leading vendors focused on Business Service Management (BSM) Service Impact.

Read on to and Link to the Registration - It's FREE! . . . . .

Will history repeat itself with a "busting" explosion of rolling thunder from dotcom days?

CIO Magazine reports from a recent Economic Impact Study (April 2010) that 39% of the 410 respondents say that the economic recession has accelerated their organization's use of alternative IT models (e.g., cloud, on-demand services, SaaS). As an ex-analyst from the sourcing era of ASP's, ISP's, MSP's, etc. in the dotcom rush to get to the web via hosting providers, this is a reminiscent trend and one that repeats with each new technology trrend.

Technology as a Commodity Utility Keeping the Lights on OR
Technology as Innovation Driving Business Growth

Two articles from last week have caught my attention as well as the continued pressure in corporate objectives to use technology to drive business growth and be an enabler, differentiator in the market and not just a utility running the business like electricity as a commodity. It catches my attention both from a marketing perspective and the role of technology to drive business growth. Read On......

The Intuit outage on Tuesday night, June 15th that lasted 36+ hours, affecting hundreds of thousands of customers and one third of the $1.607 B in revenue as reported for the Software-as-a-Service (SaaS) offering of it's Turbo Tax Online, Online Banking , Small business Accounting, Online Payroll and Intuit Website spurs this much awaited blog entry - Do SLA's matter? YES!

Read on.......

The ideal approach to building a CMDB is to understand who the target audience is and the types of questions they are going to ask the CMDB.

Virtualization, Cloud, Fabric, Heterogeneous Complexity, Mini-Suites, Business Alignment!

I am back from my annual trip to Orlando for the Gartner Infrastructure and Operations conference. Always time to re-charge and ponder positioning of my product and solution. This year's conference was particularly exciting with the adoption of new computing options: virtualization, cloud, fabrics and the list continues. Techies love their new toys, business seeks growth options through agility and then there is always that afterthought of management - control with flexibility and agility! It is possible! Read On . . .. .. ..