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You are invited to attend this month’s Technical Solutions Training Webinar. In this webinar, learn about identity and access management in the cloud, multiplatform instant single sign-on, a new Mac client for GroupWise, and how to avoid being the next social media scandal. This webinar is part two of a two-part series featuring the best of BrainShare 2013.

We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and the competition speaks in terms of service value and service performance. I posted a question in LinkedIn regarding how much of your services are in the cloud today and expected to be next year? Join the discussion. The first answer was as I expected, a law firm that isn't in the cloud and isn't going there because of security concerns. I responded as I bet they use services that are internet based, research likely, and thus they are in the cloud. Just like a recent customer discussed having hundreds of apps in the cloud that now need to be reconciled, rationalized and managed for cost. How did they get this point? Easy, credit card subscriptions - cheap and easy to do business with.

Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance.  The recent Gartner Infrastructure and Operations Management Summit (IOM) also provoked the status quo of IT Operations and Cameron Haight began to challenge and discuss a new term, DevOps, where development and operations are more closely aligned.  The post event Trip Report provides a glimpse into the many thought provoking challenges and discussions of the week.

Check out this excellent article by DiptoChakravarty that explains how cloud computing can be either a threat to security or an opportunity for tremendous cost savings and agility.

GWAVA has brought the cloud to GroupWise and Vibe. Help us understand how you view the cloud working (or not) for you so we can produce services that you can use. Take the short survey here.

"Hybrid cloud computing is an imperative," said Gartner last week. As adoption of the cloud is forced upon IT departments from forward-looking executives, IT departments will need solutions that help them transition as smoothly as possible. For the GroupWise community, a great starting point is the Reload hybrid cloud offering from GWAVA.