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Freshly Updated: Ever wonder how other people set up their remote control policies so they keep everyone happy, and still retain the ability to monitor and control things when they need to? Check out this excellent list from James Davey showing how he set things up in a school system. OPEN CALL: If you have a different twist on things, let us know and we'll add it to the article.

Details on how to access and use the Novell Online Demo System aka NODS.

Using ZENworks Remote Management for support purposes can be difficult when clients have the Windows XP firewall enabled. If you find that a client's computer can't be managed because of missing firewall exceptions, and users can't manage these themselves, exceptions of ZENworks Remote Management can be added easily using a ZENworks Application object. Martijn Pepping tells you how to do it.

Here's a cool tip from Novell Support that explains how to set up a remote installation using SSH or VNC. An install can be started that will allow for remote control during the installation process.

If you were accustomed to using Wviewnt.exe to remote-control machines from the command line, but find it doesn't work in newer version of ZENworks, check out this tip from Adam Hobbs.