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Working at Novell in the Support organization I work with some of the best troubleshooters in and throughout the world. Many of the steps used in troubleshooting are common sense and laughed about commonly online ("Is it plugged in") and while these specifics are not that useful most of the time there are general practices that I have learned and feel need to be shared. The purpose of this article is to group everything that may help troubleshooting generally (and in some cases, specifically) for the benefit of those who may not have been in a support organization for several years. This is by no means the end-all, be-all of troubleshooting and I am by no means the best, but working in Novell's Support Forums some of these skills could speed up resolution times for those seeking help or even prevent the need for outside help altogether if applied.

A common theme in many of my ZCM classes is how to deal with the ZEN Login prompt when users are not in the users source. Novell has provided a simple registry hack to allow this.

Did you accidentally delete some files? Is your media disk corrupted? Here's how you can recover them.

A utility for pinging of IP addresses range of the nodes in networks and Internet.

Dominic Mendes found a great free software package to use for a download manager and wanted to share it with the Cool Solutions community. GNU Manifesto explains the details. In legal terms, GNU software is protected by the GNU General Public License, or GPL, and by the GNU Lesser General Public License, or LGPL. The Linux kernel, which is subject to the GPL, benefits from this project (especially from the tools), but should not be seen as the same thing.">GNU Wget. Find out more...

Domnic Mendes put together a handy list of tools you can use to access Linux files from Windows.