Blog Entry

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We’ve all been incredibly busy here preparing for the release of Novell Support Advisor 2.0 and I’m so excited to tell you that we are now shipping.

I’m sure you’ll see a lot of information about it over the coming weeks. Our marketing team has been helping us get the word out and hopefully Support Advisor will be a tool that gets used more and more as a first step for customers and partners whenever they encounter a problem.

When Novell Support Advisor began, it was a good idea that was assigned a small team. Jump forward a year, and we are on our second major release and have now incorporated ZENworks and GroupWise data collection and analysis. These are still first steps of course.

Long-term, we’d love to see all of Novell products in Novell Support Advisor. How great would that be? Just add your servers to the analysis view, click and run, and voila! Your dashboard will tell you what is happening across your environment for every single Novell product. I know, I know, very ambitious, but definitely achievable.

We’ve all heard the old adage that it takes a village, and that has never been truer than with this release. Our core team has been tireless, but we have so many other contributors both in Novell and amongst our customer and partner base. With support and constant feedback, we want to continuously improve functionality, incorporate new ideas, and give our community a tool they really need and will use.

Of course, as the ZEN saying goes: Before Enlightenment chop wood carry water, after Enlightenment, chop wood carry water. How does that apply to 2.0? Before the release, developing and improving the product, after the release, developing and improving the product.

We’re already looking to the future: a MAC Client, and improved NetWare Migration capabilities…so I’m off to get my axe and bucket!

Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).

It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.