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Troubleshooting Timeouts on WebAccess
Problem
GroupWise WebAccess was installed on Windows 2003 Server in a DMZ. After 20 minutes, the user would timeout and couldn't reauthenticate using her GroupWise username and password. The only way to reconnect was to use a local username/password on the Windows system.
Solution
The IIS service account didn't have permissions to access the directory where the webaccess agent wrote temporary files. To fix this, we granted write/modify/execute permissions to c:\novell\webaccess\users directory to the iwm_machinename user, and now it works fine.
Environment
- GroupWise 6.5.6
- Windows 2003 server
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.
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