Do you need a very cool solution to remote control your users without ConsoleOne and without any searching to find the right user or the right workstation?
Look at this script, that creates a little cmd with the right parameters to start a remote control session. You have to define a directory on the server (Z:\remote), where the ZfD Application creates the cmd file. Now make a simple ZfD Application with the script and give it to your users.
If a user calls the Helpdesk, told him to start the ZfD Application which creates the cmd file in the given directory. Go to the directory and you will see a cmd File with the User- and Workstationname. Double-click and enjoy the remote session. After the end of the session the cmd file will be deleted.
set PROG=Z:\mgmt\consoleone\1.36e-zfd7\bin\desktop4.exe -c"RemoteControl" -t"0" -s"2"
echo start %PROG% -w"%ZENDN%" -n"AC-TREE" >Z:\remote\%NWUSERNAME%-%ZENWSNAME%.cmd
echo start Z:\remote\work\remove.cmd Z:\remote\%NWUSERNAME%-%ZENWSNAME% >>Z:\remote\%NWUSERNAME%-%ZENWSNAME%.cmd
echo exit >>Z:\remote\%NWUSERNAME%-%ZENWSNAME%.cmd
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.