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Debugging the Novell Customer Care Center Registration Process

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11 February 2010 - 4:15pm
Submitted by: noneal

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Do you have machines in your Novell Customer Care Center that come up as unknown or just do not look right. Here is a quick way to fix them. REMINDER *** This is just a slimmed down version of excellent pre-written Novell docs. ***

- Remove broken Systems from Novell Customer Care Center (NCC)
---Highlight the machine in the NCC and click the minus sign

- Check for ZMD Services Running:
---- ps -eaf | grep zmd
Now stop ZMD
find the pid and kill it with a -9 - it usually hangs for me....(stuck asleep)
kill -9 pid# found above

Now cleanup the registration in question
rm /var/lib/zmd.db
rm /var/lib/zmd/zmd.db
rm /etc/zmd/deviceid
rm /etc/zmd/secret
rm /var/cache/SuseRegister/lastzmdconfig.cache
rm /var/lib/zmd/package-history.db

Now Restart ZMD Services
rczmd start

Now Re-Register
suse_register -d 3 -a email=youremailaddress -a regcode-sles=yourslescode -a regcode- oes=youroescode -L register.txt

Now Update the device and it will change from UNKNOWN to a good system in the NCC

I hope this helps and AGAIN.....Novell has documented this well. This is just a bit quicker and gets to the point a little quicker.

___________________________
Norm O'Neal
2010 Novell Knowledge Partner
Team NTEG / Team NUGI
Project One Community


Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).

It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.



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