Here's a very interesting story from IT Business.ca.
With all the eyes of the world on the 2010 Winter Olympics, the Vancouver Convention Centre is touting its use of Novell Inc.'s Zenworks desktop management tool which it says will help its administrative staff handle any unexpected IT issues.
Playing host to thousands of television and radio broadcasters from around the world, the conference centre's tiny IT staff wants to ensure the building's 200 administrative staff members are able to service the needs of the global media. While the conference centre's three IT staff won't offer support to the media directly, the team believes it's playing a role in keeping everything running smoothly.
“Zenworks allows us to make efficient use of our administration staff,” said Bill Zeeben, IT manager at the VCC. “They help and service the clients in the building; in this case it would be the media.”
Read the whole story here.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.