Top Ten
Del.icio.us
For many clients, support is the make or break attribute of a positive or negative software experience. Our technical support teams get this and it’s why I’m very proud that for the third consecutive year, The Association of Support Professionals has announced Novell as a winner of their “Ten Best Support Sites”. This prestigious award highlights excellence in online service and support.
To get a first hand view of just what all the excitement is about, you can check out our online support site here. While there are many elements that go into a successful support site and experience, I believe the knowledgebase is the core of the postitive experience. It’s here where contributions from engineers and hundreds of others multiplies into a collective knowledge no single person could ever have. Truly the wisdom of crowds at work.
Congratulations to our support team and thanks to all our customers and partners for using and recognizing the value of world class service.
John
July 29th, 2009 at 6:29 am
It true that Novell is one of the best customer service company.
mohel
August 1st, 2009 at 8:33 am
[...] chief marketing guy raves about Novell as a support site. For many clients, support is the make or break attribute of a positive or negative software [...]
August 12th, 2009 at 3:05 pm
I agree with you Joseph!