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Archive for February, 2008

Who Needs Enterprise Facebook?

February 25th, 2008 by Ross Chevalier

Technically or socially? From a technical perspective not a lot of people. We already have file sharing, we already have whiteboarding, we already have instant messaging, we already have email. Socially however, the practice has huge impact.

In a study conducted at General Motors of Canada, the CIO learned that to hire new people into the company in “white collar” jobs, GM had to be able to offer software tools similar to those available in the public space. In fact to be able to hire good people who fit into that younger demographic a lot of different requirements became obvious. The new hires expected and demanded this style of application, along with flexible work hours, work from home, and modern and powerful IT tools. They didn’t want to be forced to work with green screen tools, generic Windows or older versions of popular apps.

This isn’t unique. I hear this very consistently from companies of all sizes. Interestingly we aren’t the only people seeing this. Over at BEA they are actually selling an app that they call Enterprise Facebook. Entry price is $100K. With Teaming + Conferencing we are in an ideal position to take a leadership position in this important growing market, in my opinion anyway.

I think this is true for a number of reasons. First, the demand already exists, so we don’t have the timelag associated with being too early or having to wait for the demand wave to reach useful proportions. Secondly, the pre-existing offerings haven’t gained the legs that the vendors would like. We all hear people talking about Sharepoint, but when you get into it, we discover that really it’s mostly used as a web skin to a file system. Third, and I think most relevant long term, the majority of the offerings in the public space don’t make client and server side requirements onerous. Let’s be open and honest here, Sharepoint does have wonderful function, so long as you are willing to lock in on Windows Server, Windows Desktop, Office Professional 2007, Outlook 2007, Sharepoint Server 2007, Live Communications Server and on and on and on. Many independent reviewers say Sharepoint is completely open so long as your definition of open is at minimum eleven proprietary servers per hosting site.

By bringing Sitescape into the Novell family, we strengthen our position on teaming and conferencing, and increase our leverage. T+C is mixed source, the hallmark of what we bring to the marketplace, that right balance of proprietary and open source that serves customers well. We have the opportunity space to take a leadership position. While T+C falls into the Workgroup Business, we should all remember that customers may not care about our internal structure and that by positioning ourselves as thought leaders in this space, ie “we’ve taken a thought leadership position in this space” – go ahead be bold, we win. We become what we say. Every organization we deal with, as well as those we don’t, are thinking about this type of service somehow. Their positions on the road vary. Our opportunity is to set a pinion for Novell as the freedom oriented choice that prevents vendor lock in and that is priced competitively.

Some of us have felt we are late to the game. I assure you we aren’t. I was working on a Brainshare presentation on Social Networking yesterday and on one slide use about twenty different social network logos to make the point that the market is exploding. My seventeen year old daughter looked over my shoulder and said only one thing. “Dad, you’ve missed a few”

Until next time.

Ross

We are all our own brand

February 11th, 2008 by Ross Chevalier

I thank John Dragoon for his informative message on the study around the Novell brand.

I would only add one more thing….

We are all our own brand. In the faces of our customers and partners, we are all Novell

Be loud, be proud and carry our brand and banner high. That may sound trite in the face of all the soundbiting and creative clipping that occurs in the media, so do this test yourself next time you go shopping for anything. Listen and watch closely the face of the person you interact with, whether that person ran the cash in the checkout lane, was restocking shelves or standing on the floor or behind the counter in the store. Then when you are gone ask yourself three questions.

1. Did the person I spoke with appear happy to be at work?

2. Did the person I spoke with convey enthusiasm, positive belief or happiness to have me in the store?

3. As a result of my answers in the first two questions, do I feel any desire to go back to that store?

Attitude may not be everything, but we are all the face of Novell. The face we choose to show has real impact. We’re all adults and free to choose. I’m just proposing conscious choice.

Thank you my friends

Ross

Partnering – We wrote the book

February 1st, 2008 by Ross Chevalier

Back in the days before there was a Novell, there was the IBM PC. Some rapidly aging folks believed then that this microcomputer idea had legs but only when PCs could work together similar to the way terminals did on the host. When Novell Netware arrived this idea started to walk. Back in those days, vendor representatives were thin on the ground. Up here in Canada, I was one of those first people to take NetWare to the customer. We had no fancy programs or really rich training, and no one protecting our margins. We took training at Drake, we sourced product from distributors who knew very little about the products with rare exception. We got our technical support from Novell and each other through NetWire on CompuServe. Customers acquired Novell product, services and execution from partners. Before there were CNEs and CNIs, there was NetWare Certification. We signed up because the offerings were rich and powerful and we could make money in this new marketplace. Novell really did write the book on partnering.

Enter today. We have a new Partner program that puts revenue and profit in the hands of our partners. We provide them support aligned with their specialization. We make training available. I think back to the days of 1983, because I WAS THERE, and how much success we had with such limited support, and I imagine what it would have been like had we had what we have today back then.

Novell invented partner led. I was a partner with an up and coming software company called Microsoft back then too. Great people, but the company at that time didn’t get the value of partners.

Today, every software company is talking about partners. All software companies are to an increasing extent focusing on partner led. The differentiator we have is that we do make amazing solutions that create value and we do so in areas that are not commoditized. Pundits talk about the commoditization of services like file and print and it makes pretty reading. Get in front of a customer and it’s still a key priority. I had a wonderful conversation while delivering the Novell Corporate Overview in a briefing this week on this very subject. Real customers do want simplicity, but simplicity is not a commodity.

In my youth, I was fortunate enough to receive some military training. One of the precepts I remember every day is that of force multiplication. We cannot be everywhere, nor in many cases, should we be. Why? Because our partners are already there, on the ground and ready to take our message forward. In that regard, it is like 1983. Great partners, close to customers, ready to go.

The very best thing we can do is help them be successful by talking them up, conveying the partner value message and by continuing to show everyone that we bring wonderful software to the market.

Getting off the soapbox. For now at least :D


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