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Novell's Privacy Statement

Novell values the relationship we have with our customers and website visitors, and we are committed to responsible information-handling practices.

Privacy Policy

Your privacy is important to Novell. This statement generally describes the information practices for Novell websites and certain mobile applications, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. As described below, this statement also applies to your offline interactions with Novell, such as when you purchase products under a Novell licensing program, or provide information to Novell at a trade show or other event. Novell self-certifies its adherence to the U.S.-European Union's Safe Harbor Framework and to the U.S.-Swiss Safe Harbor Framework as set forth by the United States Department of Commerce. More information about the U.S. Department of Commerce Safe Harbor Program can be found at: http://www.export.gov/safeharbor/.

What Information We Collect

This Privacy Statement applies to all information collected by or submitted to Novell (or third parties acting on Novell's behalf), including personal information. When we use the term "personal information" in this statement, we mean data that reasonably can be used to identify or describe an individual. You do not need to provide us personal information to simply browse our site.

Novell may collect personal information when:

  • You make purchases of products or services
  • You register products online
  • You request support for a Novell product
  • You participate in a webchat or similar interaction with our support team
  • You request free or trial software downloads
  • You create a user account (login username and password) at Novell's customer care or support and maintenance site
  • You register or participate in webcasts, seminars and roundtables
  • You request information or materials (e.g., whitepapers or newsletters)
  • You participate in surveys and evaluations
  • You participate in promotions, contests or giveaways
  • You apply for a job, submit your résumé, or create a candidate profile via Novell's standard, electronic process
  • You use one of our mobile applications
  • You submit questions or comments to us

Novell also collects personal information from individuals at conventions, trade shows and expositions.

The types of personal information collected may include (but are not limited to):

  • Your first and last name
  • Your first and last name
  • Your title and your company's name
  • Your home, billing, or other physical address (including street name, name of a city or town, state/province, postal code)
  • Your email address
  • Your telephone number
  • For job applicants submitting electronic information: your educational background, employment experience, and job interest
  • Any other identifier that permits Novell to make physical or online contact with you
  • Any information that Novell collects online from you and maintains in association with your account, such as: (a) your Novell username, (b) your Novell password, and/or (c) your credit card account information

Use of Your Personal Information

When you provide personal information to Novell, you have entered into a business relationship with Novell and are consenting to the use of that personal information by Novell and its applicable worldwide affiliated companies, resellers, companies working on our behalf in support of a transaction with you, and Novell-owned business entities. For purposes of this policy, an affiliate is a company which controls, is controlled by, or is under common control with Novell.

Novell and its affiliated companies, resellers, companies working on our behalf and Novell-owned business entities will primarily use your personal information to:

  • Provide you with periodic information about products, upgrades, special offers, services, and events from both Novell and its affiliates
  • Allow you to purchase and/or download products and/or receive support or other services for Novell or its affiliate’s products
  • Deliver information regarding products or services that you request or purchase
  • Gather demographic information about Novell web site visitor trends
  • Allow you to access limited-entry areas of our site as appropriate
  • Ensure our site is relevant to your needs
  • Your information may be stored and processed in the United States or any other country in which Novell or its affiliates, contractors, or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country in compliance with applicable law.

Novell may send out periodic emails of a transactional nature including, without limitation, those informing you of a technical service or security issues related to a product or service you have requested or purchased, or confirming your request or purchase of a product or service. You will not be able to choose to unsubscribe from these mailings, as they are considered an essential part of the service you have chosen.

Sharing of Your Personal Information

Except as described herein, Novell will not sell, rent or lease your personal information to others. Novell shares personal information with its affiliated companies, resellers, companies working on our behalf and Novell-owned business entities. We will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent. Certain Novell affiliates are designated resellers of Novell products. and employees of such affiliates may serve as your primary contact with Novell. Additionally, some Novell services may be co-branded and offered in conjunction with another company or affiliate. If you register for or use such services, both Novell and the other company may receive information collected as part of the co-branded services.

If you request something from a Novell web site (for example, a product or service, a callback, or specific marketing materials), we will use the information you provide to fulfill your request. To help us do this, we may share information with others, such as Novell's business partners, financial institutions, shipping companies, and postal or government authorities (e.g., Customs authorities) involved in fulfillment. As part of a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

In some cases Novell uses contractors to collect, use, analyze and otherwise process information on its behalf such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. It is Novell's practice to require such suppliers to handle information in a manner consistent with Novell's policies. Novell may also allow Novell partners to participate in limited marketing campaigns solely to promote Novell's products and services to you.

We may access and/or disclose your personal information if we believe such action is necessary or advisable to: (a) comply with the law or legal process served on Novell; (b) protect and defend the rights or property of Novell (including the enforcement of our agreements); (c) act in urgent circumstances to protect the personal safety of employees, users of Novell services, members of the public or others; or (d) in connection with an asset sale of an Novell product line, or of substantially all of the business of Novell.

Your Choices

Novell provides a number of ways for you to 'opt-out' of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information. For specific choices as to the types of Novell communications or offers that interest you, see: http://www.novell.com/company/subscribe/.

If you do not wish to continue receiving certain marketing materials (e.g., email messages), you can opt-out of receiving these materials by following the unsubscribe instructions provided in the materials, or visit: http://www.novell.com/company/subscribe/remove.html. This option does not apply to communications primarily for the purpose of administering orders, contracts, support, product safety warnings, software updates, or other administrative and transactional notices.

How to Update Your Information

Here are some ways you can modify the contact information that you have provided to us:

  • Email Newsletters: Should your email address change, you may manage your subscription by unsubscribing to our newsletter and resubscribing with your new email address.
  • Specialized Areas: Specialized areas of our web site that require you to register may identify, at the point of collection, the ways available for you to update your information.
  • Novell Login: Many of our online offerings take advantage of your Novell Login account, a centralized Novell identity which can simplify data entry on some of our online forms. You may access the Novell Login web page and update your contact information any time by clicking here.

Enforcement

Please feel free to direct concerns regarding this statement or Novell's treatment of personal information by contacting us at the link or address indicated below. When we receive formal written complaints at this address, it is Novell's policy to contact the complaining user regarding his or her concerns. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy.

Any complaint that cannot be resolved through our internal processes will be settled by arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable commercial rules as well as the Safe Harbor Principles. In addition, the exclusive location for such arbitration shall be Salt Lake City, Utah. All decisions of the arbitration panel will be final and binding on the parties, which waive any right to further appeal the arbitration award, to the extent an appeal may be lawfully waived.

Discussion Forums and Chat Rooms

If you participate in a Novell discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Novell, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Novell. Novell reserves the right to take necessary action to preserve the forum's integrity, such as removing any posting that is vulgar or inappropriate.

Cookies and Browser Information

Some Novell web pages, and some Novell e-mail communications, make use of "cookies." A cookie is a small file that a website may send to your browser when you visit a page, or when you open an e-mail or a document; and your browser may store the cookie on your hard drive. Cookie delivery may be triggered by invisible content (such as an image file or “beacon”) embedded in web pages or other materials.  Cookies help us to collect and aggregate information about our interactions with visitors, so that we can improve the general operations of our site and the effectiveness of our promotional campaigns. Additionally, by enabling us to observe your use of our site, and your actions in response to materials we send to you, cookies help us to tailor our communications to your interests when you return to this site, and when we send materials to you.

If you simply want to browse, you do not have to accept cookies from our site. You can at any time tell your browser to notify you whenever a website tries to use a cookie so that you can decide whether to accept it, and you can prevent the use of cookies by telling your browser to refuse them. However, please note that doing so may affect your experience of certain websites. By visiting our website with your browser settings adjusted or set to accept cookies, we will reasonably conclude that you are signifying to us your consent to the use of cookies.

If you choose to reject cookies from Novell, you will not experience a personalized visit and you may not be able to access certain screens or subscribe to certain offerings on the site. To find out more about cookies, including how to control and delete them, please see www.aboutcookies.org

With or without cookies, our website keeps track of usage data, such as the source address from which a page request originates (i.e., your IP address, domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand website usage in the aggregate so that we know what areas of our website users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used for aggregated and statistical reporting.

Links to Other Sites

Our websites often provide links to third-party websites, such as those of our business partners and online advertisers. You should review their privacy policies to learn more about what, why, and how they collect and use personally identifiable information.

For Questions or Concerns

If you have questions or concerns regarding this statement, you should first contact privacy@novell.com. Novell corporate headquarters are located at 1800 South Novell Place Provo, UT, USA 84606.

Changes to the Novell Privacy Statement

Novell reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on this site.

This Privacy Statement was last amended on May, 2014.

For Questions or Concerns

email privacy@novell.com
or
Novell Corporate Headquarters
1800 South Novell Place
Provo, UT 84606

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