TRW Automotive selected Novell Security and Identity Solution, including Novell eDirectory, Novell DirXML, Novell NetWare,
Novell GroupWise and Novell ZENworks, to tie together its environment, improve employee collaboration and effectively
manage its resources.
"We are already an experienced Novell shop so we didn't have to spend much money to get a directory solution to support the
RADIUS servers that works throughout our entire organization," said Art Rathke, systems engineer at TRW Automotive. "Other
solutions would have required significantly more servers, bandwidth and support. We now have six Dell servers managing
our global environment with 25,000 employees."
Centralizing User Identities Improves Security
In three months, TRW implemented a Novell Security and Identity Solution by integrating its applications with Novell eDirectory, creating a
single repository for user identity information across its Novell, Microsoft Windows and UNIX environment. Novell DirXML
automatically updates user information across applications, including Microsoft Active Directory, which eliminates hours of
manual data entry. The project to install DirXML at all sites will probably take about a year.
Novell eDirectory is the backbone technology for the company's remote access services, providing secure authentication whether
through the Internet, VPN or the company's wireless network.
The TRW IT staff now has a single place to add and remove users, which has significantly reduced administrative time and costs.
When an employee leaves the company, TRW can immediately remove the user from all systems at once, rather than from many
With a centralized eDirectory, employees have a single ID and password, rather than multiple passwords to access file and print
services, e-mail, and employee benefits. TRW has already seen a significant decrease in the amount of password-related helpdesk calls.
"Our employees need to focus on their jobs, not on remembering multiple passwords," said Rathke. "Making it easier for them to
access their applications allows them to be more productive and makes TRW a better place to work."
Web developers also use eDirectory to provide user authentication for new Web applications. By integrating with eDirectory,
developers no longer need to re-create a security solution for each new application, significantly decreasing development time
for the security portion of the application.
Managing More With Less
TRW performed an internal study to evaluate a move from Novell GroupWise to a competitive e-mail solution, or to an outsourced
option. The final study concluded that it would cost significantly more to move to another application, both in server and
administrative costs. A former division of TRW switched to a competitive solution, which ultimately required more servers,
bandwidth and budget than they had anticipated.
TRW also considered outsourcing its messaging solution; however, consultants recommended not using full-fledged e-mail
clients in remote offices because heavy network traffic would overburden the WAN. Because Novell GroupWise optimizes network
traffic, each of TRW's 150 sites can use full clients, giving users better performance and 100 percent e-mail, calendaring and
TRW uses Novell GroupWise to lower its cost of ownership for managing 25,000 users and providing full e-mail functionality
throughout its global enterprise. In 12 years with GroupWise, the company has never been infected with a virus via e-mail or
experienced any significant downtime.
"The best thing about Novell GroupWise is that it just runs—you don't have to fiddle with it," said Rathke. "We
perform an occasional upgrade or backup and the product runs relatively maintenance-free."
Nearly 10 percent of TRW employees travel regularly and require remote access. Using GroupWise Web access, employees
can access their e-mail from any standard Web browser, so they can be productive from any location. Novell GroupWise also
supports a wide variety of mobile devices, such as PDAs and Pocket PCs, for real-time access to e-mail.
"One of our executives recently took his Palm Pilot to Europe and was able to stay up to date on e-mail with real-time access
throughout his trip," said Rathke.
Better Resource Management Creates New Savings
TRW has 6,500 workstations and 500 servers in its mixed Novell and Microsoft Windows environment throughout 30 locations in
North America. The company is using ZENworks to manage many of these sites, with plans to expand to all locations within the year.
ZENworks integrates with eDirectory, allowing TRW to assign and track assets according to user identity, rather than a serial number.
"Software license management and hardware tracking can be a full-time job unless you keep up with it, especially in a leased
environment," said Bob McInerney, manager of North America Infrastructure at TRW Automotive. "Using ZENworks to efficiently track
our assets and recycle software licenses will give us a significant hard-dollar savings."
With applications tied to identity, employees can move offices and their software moves with them, eliminating costly
administrative time as well as employee disruption. TRW estimates a reduction in helpdesk calls because employees can access the
same desktop from any PC, in any office location.
TRW has reduced its installation time for new applications and upgrades from days or weeks to a matter of hours. The IT staff
can test the application once and be assured of efficient delivery throughout the organization. On one occasion, the company
received a bad update to its anti-virus software, but within a day was able to fix its entire environment without having to touch
a single machine.
"It scares me to think about having a serious problem and having to fix it by going from machine to machine," said McInerney.
"We are a service department inside a service-oriented company. Anything we can do to minimize the time we spend installing and
updating software frees us up to provide better service to our users."