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Integrating data and functions from legacy and proprietary systems can be a painfully complex task, so why bother?
Typically you bother because you're attempting to solve real business problems. Your company has valuable stuff running on
those mainframe, midrange and proprietary systems, which don't work together and don't work on the Web. Thus isolated, these
systems' data and functions aren't as useful as they could be to your business. By repurposing these data and functions, you can
create new and cost-cutting business processes. To that end, you face the loathsome integration task.
Integration, however, is only half of the repurposing battle; the other half is presenting these data and functions to users, who
have stringent expectations. Your company's clients, partners and employees expect to be able to access over wired and wireless
connections all of the information and services they need to do their jobs. What's more, they expect to be able to do so from a
single location using whatever device they happen to have handy. Not surprisingly, the de facto interface for delivering any form of
information and service has become the portal application. Portals offer the one-stop-shop convenience today's users demand.
Of course, users also expect these portals to be served up 24x7, without a hitch. To address this demand, you might opt to
deploy your portals on application servers based on the Java 2 Platform, Enterprise Edition (J2EE). J2EE application servers
provide the capabilities—such as load-balancing, failover, multithreading, and clustering—that you need to keep today's
impatient users happy. Unfortunately, developing J2EE applications typically requires specific skills, which further
complicates an already-daunting task. After all, not every company has developers in house who are equally adept at
programming languages typical of backend systems as well as the languages required to develop J2EE-based portals, such as Java
and eXtensible Markup Language (XML).
You might be relieved to know that Novell exteNd, Novell's solution to the integration-through-Web-services problem,
doesn't require you to be comfortable with languages from both ends of the IT spectrum. In fact, the goal governing Novell's work
on the Novell exteNd suite is to reduce the complexities typically associated with developing J2EE-based portals that incorporate
data and functions from legacy systems. This new year, Novell takes one giant step toward achieving this goal with an enhanced
version of this already award-winning suite: Novell exteNd 5. (For more information about exteNd awards, see
www.novell.com/products/extend/awards.html.)
Available in beta since October and due to be released January 2004, Novell exteNd 5 includes a slough of new features and
enhancements. (For a glimpse at some of them, see What's New and Improved?) Of the many new features and
enhancements in this suite, the following are among the most exciting:
- Installation wizard that gets the entire suite up and running in minutes
- Ready-to-use portal application and out-of-the-box portlets
- eDirectory integration for advanced personalization and security features
- Graphical, intuitive and largely code-free design environment for developing front-end Web applications, such as portals
All of these enhancements work toward achieving the same end: To offer you the development and runtime environments you need to
rapidly build and deploy business applications using Web technology, while easily integrating data and functions from existing
backend systems. (What types of applications and why would you want to build them anyway? See
Bottom Line—What or Where is the Deal.)
Installation—Simple and Suite
Among several enhancements to this release is a new installation program that makes exteNd 5 easier to install than earlier versions
of the suite. The installation program for the exteNd 5 suite offers several different installation options, including Custom and
Express installation. You can guess by their names what these two (of four) options enable: the ability to select options to install
a specific configuration of products and features and the ability to install all products and features based on a default
configuration, respectively.
As with all Novell solutions, exteNd 5 offers you a wide variety of platforms from which to choose, including Linux,
Windows, NetWare and Unix. Specifically, you can install exteNd 5 on any of the following platforms:
- SUSE Linux Enterprise Server 8
- Red Hat Advanced Server 2.1
- Novell NetWare 6.5
- MS Windows 2000 or 2003
- Sun Solaris v8 or v9
- IBM AIX 5.1
- HP-UX 11i
When you install the suite on MS Windows 2000 or MS Windows 2003, you can choose the Express installation option. As you
might guess, the Express installation option is the shortest path and simplest way to get started using the exteNd 5 suite. When
you select this option, the entire suite is up and running within minutes. To be more specific, the Express installation option
automatically installs the following products in one fell swoop:
- exteNd Composer 5
- exteNd Director 5
- exteNd Application Server 5.1
- Novell exteNd Messaging Platform
- MySQL 4.1
In addition to installing these products, the Express installation program creates and configures a MySQL database
for use as SilverMaster. The SilverMaster is the database the application server in your exteNd environment uses to
maintain its own system information. Touted as the world's most popular open source database and recognized for its
speed and reliability, MySQL is a solid choice for SilverMaster—but it's not your only choice (unless you're
installing the suite on NetWare 6.5). If you install the suite on MS Windows 2000 or MS Windows 2003, you can choose
any of the supported databases. If you install the suite on Unix or Linux, you can use any of the supported databases
other than MySQL.
In addition to MySQL 4.1, exteNd 5 supports (and also includes) the following databases:
- Oracle Database 8i, 9i
- IBM DB2 7.2.4, 8.1
- MS SQL Server 7.0/2000
- Sybase Adaptive Server Enterprise (ASE) 11.9.2, 12, 12.5
- Sybase Adaptive Server Anywhere 8
Portal Application—a Pre-Packaged Peek
In addition to installing the products and configuring the SilverMaster, the Express installation option automatically deploys
a sample portal project called Express Portal. When the installation is complete, the Express option launches your browser (ideally,
MS Internet Explorer 5 or higher) and goes to the Express Portal home page. (See
Figure 1.)
You can use Express Portal for testing and learning purposes exclusively or as a skeletal framework for developing your own
portal application. You can do anything to Express Portal that you can do to an exteNd Director 5 project that you start from
scratch, including changing the portal's theme, modifying its layout, adding and deleting content, adding and deleting portlets,
and otherwise tweaking the application.
For example, you can create portal pages within your Express Portal. Portal pages are views that include some fixed aspects
along with some customizable aspects. More important, portal pages are testaments to the benefits of an identity-aware portal.
Arguably the most notable of these benefits is the fact that with an identity-aware portal, you can deliver unique views to each
user based on their relationship to your corporation. That is, each page a user pulls up can be personalized to the point that
everything—from the content to the color and size of the fonts on the page—can be precisely what this user needs to
do her job, presented in precisely the manner she prefers.
exteNd 5 includes three types of portal pages:
- Container pages
- Shared pages
- User pages
You (or other administrators) create container pages using the Director Administration Console (DAC), a Web-based utility. On
your container page, you affix images, logos, text and navigation controls to create a unique corporate identity that is thereafter
the standard for your corporate portal (or for a department portal). exteNd Director 5 ships with a default container page.
As with container pages, you (or other administrators) create shared pages using DAC. Within the shell of a container page, your
shared pages include content that is useful to a particular group of users (for example, users within a specific department). exteNd
Director 5 ships with a default shared page, which appears within the framework of the default container page. (See
Figure 2.)
As you can see in Figure 2, the default shared page
displays two portlets: Hello World! and PhoneList. You can keep or chuck these and also add other portlets. For example, you can add
one or more of the out-of-the-box portlets included with exteNd 5, such as the GroupWise 5 or eGuide portlets.
(For a complete list, see Pluggable, Pre-Packaged Portlets.)
Assuming you give them rights to do so, users can create user pages using the Portal Personalizer portlet, also a Web-based
utility. Within the framework of a container page and possibly also a shared page, a user can customize the content and layout of
his portal page, which he alone has rights to access. For example, a user might choose to define multiple instances of a single
portlet on his portal page. That is, he might run three instances of a weather portlet on his page to display the weather in Provo,
Utah (where he works, 'noscroll') Phoenix, Arizona (where his parents live); and Boston, Massachusetts (where he travels frequently).
Identity Management and Security—the Directory Ease
exteNd 5 simplifies the task of controlling access to portal pages through its support for Lightweight Directory Access Protocol
(LDAP) security realms. For example, you can use Novell eDirectory 8.7.1 or any other LDAP-enabled directory within
exteNd 5 as an LDAP security realm.
The industry's first and most advanced full-service directory, eDirectory links users and their access rights to corporate
resources, devices and security policies. As with all Novell solutions, eDirectory is a cross-platform solution, running
natively on all of the platforms exteNd 5 supports, including Linux, Windows, NetWare, and Unix platforms. (For more
information on eDirectory, see www.novell.com/products/edirectory.)
Of course, you don't have to use eDirectory to control access to a portal (or any other application) you create using exteNd 5.
In fact, as with earlier versions of the suite, exteNd 5 continues to support user and group roles you might define within your J2EE
application server environment.
However, with eDirectory as the default security realm, exteNd 5 recognizes eDirectory Organizational Unit, Group and User objects
that you already have in place to control access to your portal.
Among many other advantages, support for eDirectory means that users can use their eDirectory credentials to log in to your
corporate portal (and other applications that you develop using exteNd Director 5). Also, because exteNd 5 supports eDirectory,
you can automatically provision access to portlets based on your users' group memberships—including dynamic group memberships.
What's more, exteNd Director 5 accelerates authorization to portal resources through the use of a new feature called an
authenticated user context (AUC). When users log in to your corporate portal, exteNd Director 5 creates an AUC for this user,
which lists the user's memberships in eDirectory groups and containers. Thereafter, as this user attempts to access various
resources on the portal, exteNd Director 5 consults the locally-stored AUC rather than repeatedly accessing eDirectory.
Presentation—Up Front and Code Free
From its inception, the exteNd suite's raison d'etre has been to enable you to quickly build standards-based, services-oriented
applications using visual tools—from integration on the back end to presentation on the front end. Furthermore, the plan always
has been to provide the platform you need not only for developing these applications but also for deploying them on J2EE-based
application servers.
As early as Novell exteNd 4.0, Novell had the first piece of this picture, that is, the integration piece, complete in the form of
Novell exteNd Composer. (For a list of some of the exteNd Composer 5 enhancements, see What's New and Improved?)
Like its predecessors, the newly-enhanced exteNd Composer 5 is a development and J2EE runtime environment that enables you to rapidly
and visually service-enable data and functions locked in existing enterprise systems. (For more information regarding the
gist of what you can do with exteNd Composer 5, see Visual Integration.)
What was missing, at least until now, was a visual tool for developing and deploying the front-end piece of your
applications—easily and rapidly. "That's the piece," says Novell product manager Ashish Larivee, "that's been built into
this release." In this release, Novell completes the exteNd picture with an enhanced version of exteNd Director: exteNd Director 5.
Like its predecessors, exteNd Director 5 is an interaction and portal server that enables you to build and maintain the content
on standards-based portal applications (as well as other Web applications). What's new in exteNd Director 5 is the speed and
ease by which you can do so. Bent on reducing the complexity of developing J2EE applications, Novell made dramatic enhancements
to the exteNd Director 5 design environment, which now matches and simply extends the visual, intuitive, no-coding-required
nature of the exteNd Composer design environment.
Lest you think otherwise, simplicity, in this case, does not mean less powerful. On the contrary, the exteNd 5 suite's claim to
fame is that it simplifies application-development projects as much as possible while still enabling advanced options. As Novell
solutions management team lead Rik Van Bruggen explains, "We don't drop developers off of a cliff of complexity. Instead,
we enable them to gracefully transition into complex tasks after completing the simple ones."
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Novell exteNd Secure Enterprise Dashboard
The portal as a means of information delivery is a notable accomplishment of 20th-century information
technology. Novell exteNd, with its ability to consolidate data from disparate sources and integrate it into one
cohesive view, is drawing the attention of executives struggling to harness a single view of their enterprise
health.
But talk to any CIO trying to manage the delivery of enterprise portal information, and you'll find that the
"build it, and they will come" adage holds true in IT as well as minor-league sports. The stark reality is that
the valuable information contained in these enterprise portals, or "dashboards," is continually being extended
to a wider pool of decision makers both inside and outside the organization. And increased
access—particularly to sensitive data—inevitably generates security concerns for both you and
those in the corner offices. So Novell has bundled its innovative data integration and portal services and
market-leading secure identity management with a few other components into a solution that directly addresses
those concerns. It's called the Novell exteNd secure enterprise dashboard solution.
The solution showcases Novell synergies in application integration and secure identity management. It
combines the ability to integrate timely data from disparate systems (Novell exteNd Composer); present it in a
single, consolidated portal view (Novell exteNd Director); and securely deliver it to those who need it based
on their relationship, roles and responsibilities to the organization (Novell Security and Identity products such as Novell
Identity Manager 2 and Novell iChain). (See the
screenshot below for an example
of implementing multiple Novell technologies.) The dashboard also includes extensive business-analytics consulting
expertise and marketleading business-intelligence software from Novell partners like Hyperion.
The resulting "identity-aware portals" essentially addresses two fundamental questions: How can I ensure
that sensitive data isn't vulnerable to unauthorized access? And, how can I easily and securely manage the
flow of information to all appropriate levels of the organization? These are critical issues—with
which you're all-too familiar
So whether you need to make more informed enterprise decisions, or gain the visibility needed to comply
with information disclosure regulations such as Sarbanes-Oxley, the Novell secure enterprise dashboard solution
can help you address critical security-related concerns.
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At the heart of many of the exteNd Director 5 enhancements is a new portal architecture, which is based on Web Services for
Remote Portlets (WSRP) and Java Specification Request (JSR) 168, more commonly known as the Portlet Specification.
The WSRP standard is a cross-vendor protocol that defines a set of interfaces for enabling portal and non-portal Web
applications alike to incorporate remote portlets. (For more information, see
www.oasis-open.org/committees/tc_home.php?wg_abbrev=wsrp.)
JSR 168 defines a set of application programming interfaces (APIs) that address aggregation, personalization, presentation and
security issues to enable interoperability between portlets and portals. (For more information on JSR 168, see
http://jcp.org/en/jsr/detail?id=168.)
Portlets are user-facing, multi-step, interactive modules that you plug in to portal (or other Web) applications. Portlets process
requests from Web clients and generate content that takes up a portion of a Web page. To present complete pages, portals
assemble the content generated by one or more portlets.
Facilitating the tasks of developing portals and the portlets that comprise portal pages are several new graphical tools,
including these two:
- Visual Form Designer
- Visual Page Flow Modeler
XForms Mark the Spot
Form Designer is a graphical environment that you use to rapidly build XForms 1.0-compliant Web forms for use in portlets.
The foundation for next-generation Web-based forms, XForms 1.0 is a World Wide Web Consortium (W3C) Recommendation.
A W3C Recommendation is the equivalent of a Web standard and indicates that this W3C-developed specification is stable,
contributes to Web interoperability, and has been reviewed by the W3C Membership, which approves of its adoption by the
industry. (To view the XForms 1.0 Recommendation, see
www.w3.org/TR/2003/REC-xforms-20031014/.)
XForms offer several advantages over the ten-year-old HTML forms technology. For one thing, in HTML forms, function and
presentation markup are entwined, whereas XForms cleanly separate the two. Because XForms separates presentation and
content markup, you can reuse XForms modules and, equally exciting, deliver forms to different devices. XForms technologies
make it possible to develop and deliver one and the same form to a cell phone, desktop or hand-held computer—without loss
of functionality for the end user.
Form Designer offers a wizard that simplifies the task of creating XForms-compliant Web forms.
(See Figure 3.)
To do so, you complete the fields, as prompted, in the wizard's approximately 10 windows. As you might expect, you complete many of the
wizard's fields simply by clicking to select or deselect default settings. For example, in one window you click to select the option
specifying that the wizard should generate controls that use the cascading style sheet (CSS) layout. CSS is a W3C Recommendation that
defines an order of preference for different and conflicting style elements. (For more information, see the CSS home page at
www.w3.org/Style/CSS/.)
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What's New and Improved?
The exteNd 5 suite includes more new features and enhancements than are possible to list here. The lists
that follow represent only a handful of the suite's new features and enhancements:
Release Highlights
- End-to-end visual tools
- graphical, intuitive interface for developing applications that integrate backend data and functions
- graphical, intuitive interface for developing front-end Web applications, such as portals
- Extensive support for existing and emerging standards, such as Java Specification Request (JSR) 168,
XForms 1.0 and Web Services for Remote Portlets (WSRP)
- Unified installation that gets the suite up and running in minutes
- Support for additional platforms, including RedHat and SUSE (For a complete list, see
Installation—Simple and Suite.)
- Support for additional application server, namely Jakarta Tomcat (For a complete list, see
Visual Integration.)
- Consistent user interface across exteNd Director 5 and exteNd Composer 5 design environments
exteNd Director 5
- New Page Flow Modeler—graphical tool that simplifies task of defining flow
in a portlet deployed within a portal page
- Includes several wizards, such as the Composer Page Flow, Web Service Page Flow, and Database Page
Flow wizards
- Support for predefined scoped paths
- New Forms Designer—wizard-based tool for rapidly creating XForms 1.0-compliant Web forms
- New portal architecture based on portlets, as defined in Java Specification Request (JSR) 168
- Ready-to-use portal application
- Out-of-the box portlets, such as HTML, iFrame, and GroupWise (For a complete list, see
Pluggable Pre-Packaged Portlets.)
- Support for shared libraries—enables you to place common libraries required by all exteNd
Director projects in a common location on the application server
- Wizards for creating new portals, portlets and resource sets
- Director Administration Console (DAC)—single point of access to all exteNd Director 5
administration tools
- Enhanced workflow subsystem and designer
exteNd Composer 5
- New user interface generation feature—enables you to automatically
create front-ends for exteNd Composer 5 services
- Java Server Page (JSP) wizard automatically creates a JSP for a Composer service
- XForms Resource wizard automatically builds a default XForms 1.0-compliant Web form
- New Create Web Service Description Language (WSDL) feature
- Automatically create a WSDL when you select service component
- Automatically generate Remote Procedure Call (RPC)-Style WSDLs using samples that don't have schemas
- New Navigator tabs that enable you to quickly navigate among open xObjects
- New Ctrl-keys on New Action Menu enable you to quickly insert commonly used actions into an Action Model
without having to navigate through menu hierarchy
- New To-do task management feature
- New color-highlighted script editor for easily reading custom script
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On this same page you also click to clarify whether you want the wizard to save the form you create in the default directory.
You may also click to select the option specifying that you want the wizard to use the default fonts and colors defined in the
WSRP CSS classes.
Another window prompts you to specify where the wizard should look to find instance data for this page. Form Designer
enables you to choose from three possible sources:
- An existing schema
- Sample XML data
- A Web Service Description Language (WSDL) document
As you continue to work your way through the Form Designer, you specify the format for your form's controls, such as the
number and width of columns and the gap between rows.
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When you've completed the wizard and thus finished your form, the wizard creates an XHTML file that includes all of the
markup necessary to build the form and lay it out based on user input. XHTML is a reformulation of HTML 4.0 in XML that
purportedly helps you create richer Web pages on an increasing range of browser platforms, including cell phones, televisions, and
wallet-sized wireless communicators. (For more information, see
www.w3.org/markup, from which page you can access
recommendations and other information relevant to XHTML.)
Go With the Flow
After working your way through the Form Wizard, you have one form—and many, many, many more to create. How will you link
those forms? After all, even the most basic Web transactions, such as a search, require a series of several, interconnected forms.
exteNd Director 5 Page Flow Modeler simplifies the process of linking forms and content from other sources (such as exteNd
Composer services and database information).
Page Flow Modeler is a graphing package that you use to create page flows. (See
Figure 4.) Each page flow is a single portlet
that defines a logical pathway between a series of activities. In this context, an activity is a task within a page flow
that does one of two things: A task might present interactive content to the user in the form of HTML, XForms-compliant Web
forms, Java server pages or servlets, to name only a few examples; or a task might perform background functions, such as
executing business rules or embedding separate page flows within a page flow.
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Visual Integration
As in earlier versions, the exteNd Composer 5 design environment offers a graphical and intuitive
interface for repurposing virtually all of your backend systems including relational databases,
transaction processing systems, mainframes and enterprise resource planning (ERP) applications.
To connect to these backend systems, exteNd Composer 5 includes connectors.
Connectors are based on a unique technology that enables connectivity in a non-invasive
way to a wide array of systems, including those that use Hypertext Markup Language
(HTML), Lightweight Directory Access Protocol (LDAP), Telnet, and Customer Information
Control System (CICS) Remote Procedure Call (RPC), to name only a few examples. (For a
complete list of connectors, see Composer Connectors below.)
By way of these connectors, you use drag-and-drop procedures to transform data and functions
from these systems into components that accept and return eXtensible Markup Language
(XML) input and output. (You can also Java Message Service [JMS]-enable data and functions.)
You assemble these components into automated business processes that you can package
and deploy as Web services. (Alternately, you can package and deploy your processes in the
form of servlets, Enterprise JavaBeans [EJBs] or Simple Object Access Protocol [SOAP]
services). To simplify the task of assembling components, exteNd Composer 5 offers the
option to use Process Manager, a powerful process modeling engine. (For more information,
see www.novell.com/documentation/beta
/extend5/Docs/Start_Composer_Help.html.)
The resulting applications can be deployed on any of the supported (and included) J2EE
Version 1.3 application servers, namely the following:
- Novell exteNd Application Server 5.1
- BEA WebLogic Server Version 8.1 and Version 6.1 Service Pack 2
- IBM WebSphere Server Advanced Edition Version 5
- Jakarta Tomcat Version 4.1
Arguably the single most important point to make about exteNd Composer 5 is that its design
environment deliberately accommodates programmers from what Novell product manager
Ashish Larivee calls "the back-end side of the IT world." Larivee explains that developers
who are comfortable working with COBOL, SAP and green-screen systems, but not necessarily
comfortable in "the realm of J2EE," will adapt easily to the exteNd Composer design environment.
Composer Connectors
The following connectors are available to use with Novell exteNd Composer 5:
- Novell exteNd Composer 5 Java Database Connectivity (JDBC) Connect
- Novell exteNd Composer 5 Lightweight Directory Access Protocol (LDAP) Connect
- Novell exteNd Composer 5 Java Message Service (JMS) Connect
- Novell exteNd Composer 5 Hypertext Markup Language (HTML) Connect
- Novell exteNd Composer 5 Telnet Connect
- Novell exteNd Composer 5 3270 Connect
- Novell exteNd Composer 5 5250 Connect
- Novell exteNd Composer 5 Customer Information Control System (CICS) Remote Procedure Call (RPC) Connect
- Novell exteNd Composer 5 Data General Connect
- Novell exteNd Composer 5 Electronic Data Interchange (EDI) Connect
- Novell exteNd Composer 5 HP/3000 Connect
- Novell exteNd Composer 5 SAP Connect
- Novell exteNd Composer 5 Tandem Connect
- Novell exteNd Composer 5 T27 Connect
- Novell exteNd Composer 5 UTS Connect
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Creating a page flow is a bit like creating a map. In this case, however, your goal is to define the logic that determines
how one activity links to one or more other activities. Page Flow Modeler allows you to create several different types of links
between the activities in your page flow. For example, you can create simple links that, as the name implies, denote a
straightforward, withoutexceptions path from one activity to one or more others. You can also create condition links that
specify the condition or conditions under which one activity should lead to another activity.
Ultimately, you save your page flow process in your exteNd Director 5 project resource set. A resource set is a managed set of
data in an application Web archive (WAR). A resource servlet in this WAR manages access to the data. (exteNd Director 5 includes
a wizard for creating resource sets.)
The Page Flow Modeler automatically translates your finished process into an XML document that defines the layout and format
of your page flow. The Page Flow Modeler also saves a portlet descriptor, which maps your page flow to a page flow runner that
the page flow engine can execute at runtime. While you can write your own page flow runner, you don't need to: exteNd 5 ships with
a pre-packaged page flow runner capable of running any page flow.
Expectedly, the Page Flow Modeler offers several wizards to simplify the task of creating specific types of page flows. For
example, the Composer Page Flow Wizard helps you create page flows that execute services that use exteNd Composer 5 to access
legacy systems. The Composer Page Flow Wizard generates a set of XForms-compliant Web forms that it ties to the exteNd Composer
services you choose to include in your page flow. The resulting portlet yields a convenient and easy-to-use interface for
invoking an exteNd Composer service that taps in to your backend systems.
Bottom Line—What or Where is the Deal?
exteNd 5 thus enables you to rapidly build and deploy business applications that integrate data and functions from existing
backend systems—but so what? What kind of applications might you build and why would you want to anyway? What, in other
words, is the bottom line here?
The bottom line is that building Web applications that repurpose backend data and functions saves your company money—and Novell
has several customers with exteNd experience that can support this claim. As for the types of applications you might build, you'll have
to use your business acumen and imagination to figure that one out, but here are three examples to prod your thought processes:
- ABN AMRO Services Company used the exteNd suite to design, test and roll out a
new portal. The suite's intuitive interface enabled a team of three Java developers to start the project after only four days of
training. Within six months, this team completed the project and converted the bank's 27,000 customers to the new site, which
offers greater functionality with a familiar look and feel. Marketing personnel can now update the site's content within minutes,
rather than waiting weeks for IT, saving thousands of dollars and hours and freeing up 30 percent of IT staff time. (For more
information, see www.novell.com/success/.)
- Using exteNd, Hartford Hospital built a Web-services based application for patient accounting
within only three weeks. This application enables the hospital to process claims internally and thus eliminates the cost of
outsourcing XML transactions, which gives way to significant savings. The hospital reported a 50 percent return on their
investment within only weeks of deploying exteNd. Furthermore, using exteNd in conjunction with Novell Security and Identity Solutions, Hartford Hospital physicians and staff now have single sign-on access to portal and non-Web applications
alike. The hospital anticipates that the results of their exteNd efforts will decrease helpdesk calls by as much as 15 percent.
(For more information, see www.novell.com/success/hartford.html.)
- Xavier College implemented a portal based on Novell exteNd, Novell eDirectory and Novell iChain
that links a number of disparate applications, including Novell GroupWise, a timetable system, the library system, reporting
applications and the school's intranet. Using their eDirectory credentials, students, faculty, staff and even parents access a
personalized view of the portal that presents only the information relevant to their role. Xavier developed the portal in three
stages, all of which it completed in one year. The result is a portal that provides about 1,700 parents, 1,850 students and 300
faculty and staff members a customized view of applications from any location. Placing the school handbook and other printed
materials online has also saved the school considerable printing costs. (For more information, see
www.novell.com/success/xavier.html.)
Do you have any ideas for your applications yet? Well start thinking because repurposing and Web-enabling your existing backend
systems is on your to-do list—and if it isn't, it should be. When you're ready to tackle the task at hand, Novell exteNd 5 is
ready for you and available in two different flavors, so you can choose which is best for you. (For more
information, see Any Way You Want It below.) With Novell exteNd 5, you transform a loathsome, complex, massively
time-consuming chore into a manageable, relatively simple, financially rewarding job. Well done. 
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