Aggregate Search of 3rd-party E-mail Archives
Novell always works hard to promote and facilitate innovative integration between GroupWise and third-party solutions. GroupWise 8 continues this focus with results that provide significant benefits to you and your organization. Through a joint effort between Novell and Messaging Architects, GroupWise 8 boasts a new API that provides integration with third-party e-mail retention services.
The new API leverages the stub references used by e-mail archival solutions to indicate the new location of an e-mail message that has been moved from the GroupWise database to the third-party archive database. With this API, when your users perform searches from within the GroupWise Windows client, GroupWise not only returns and aggregates matches from the GroupWise database, but also from the third-party archival database. (See Figure 2.)
By taking advantage of third-party solutions that leverage this API, you can better manage your message store by:
- improving the performance and scalability of GroupWise post office databases by reducing the size of their data stores
- lowering disk storage costs by enabling the transfer of older messages to low-cost storage
- archiving older messages while making them accessible to users in a transparent fashion
- simplifying management of all GroupWise-related data
- facilitating compliance with e-mail retention mandates.
Several third-party e-mail retention solution providers are actively developing solutions to support this API. As alluded to earlier, Messaging Architects has already done significant work in this area and has participated in the GroupWise 8 beta with a supporting solution. GWAVA and a number of other solution providers are also actively working on supported solutions to be delivered shortly after the GroupWise 8 release.
To make your life easier, give you greater control, and save your organization more time and money, GroupWise 8 has introduced a number of new administrative improvements. The first of these is a more streamlined installation process. For NetWare and Windows installations, you now have a single install for Admin, Agents and the GroupWise Internet Agent. In addition, the number of system creation dialogs has been reduced from 22 to 5.
To save you time and reduce human intervention when you have multiple systems to install, you can now save your installation options for reuse. Also, the install tools have been upgraded to provide better support for newer technologies and improve the installation process even further. Additionally, the GroupWise install process now adheres to ISO standards to give you more standardized language support.
The GroupWise Internet Agent has also been improved to give you more administrative control and flexibility over how your mail flows to and from the Internet. You can designate Internet Domains as external, so messages can be routed via defined links and not automatically sent via the GroupWise Internet Agent. You also have greater administrator control over rule-generated replies and forwards through the ability to define custom exception lists.
GroupWise 8 also gives you centralized management of your users’ frequent contacts. In previous versions, the frequent contacts management settings were stored in the user’s registry. Now, these settings are available in ConsoleOne, enabling you to uniformly manage and control these settings for all your users at the system, post office or domain level. While you can still allow your users to configure these settings themselves, you have the ability to override those settings as needed. By centralizing administration in this way, you can better control your users’ outgoing contact information and reduce help desk costs related to frequent contacts troubleshooting. (See Figure 3.)
To help you reduce spam, GroupWise 8 publishes all possible combinations of valid e-mail addresses to the LDAP directory used by third-party spam filters. Previously, it only published default e-mail addresses. By publishing all combinations of valid e-mail addresses—such as aliases, nicknames, and various last and first name combinations—GroupWise 8 eliminates many of the loopholes that spammers employ in their attempts to get around filters. These valid address combinations are also available to third-party filtering solutions via the GroupWise SOAP interface.
Another improvement in GroupWise 8 is the ability to customize the interactive tutorial in the GroupWise help menu. In the past, this link would take your users to an external Web site hosted by the Novell authorized end-user training partner, BrainStorm, Inc., where users could access free training tutorial samples. You can now modify this help menu link so it takes your users to a location of your choice, such as a URL where you have installed previously purchased or internally developed training tutorials.
While there are a number of other administrative enhancements to GroupWise 8, the following are worth noting:
- User-level audit data: Several new pieces of user-level data about a system can be provided to facilitate audit and compliance efforts.
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- POA performance snapshots: A new POA Performance Snapshot feature collects a wide array of statistical information to facilitate performance troubleshooting efforts.
- Streamlined database purges: Database purges are now streamlined to reduce and to avoid performance impact when users with auto-archiving enabled log in at the same time.
Raising the Bar on Personal Productivity
GroupWise 8 not only boosts your users’ productivity, enabling them to leverage the power of a fully connected collaborative workspace, but it also gives you, as an administrator, additional power and functionality. In fact, when it comes to personal productivity, we believe the administrator behind the scenes is every bit as important as the knowledge worker on the front lines. That’s why GroupWise 8 delivers the security, reliability and platform flexibility you’ve come to expect from Novell—as well as a whole host of backend enhancements designed to help you get the job done more effectively than ever before.