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The Social CMDB

The Configuration Management Database Is a Social Media Channel

Written by Tobin Isenberg

Viewing CI Details

Regardless of whether you find your way to a specific CI by way of a personal message, news feed bulletin, search, cloud tag or pinboard link, the method for accessing detailed information about that item is the same. Anywhere a CI name is linked, simply click on the name to bring up the Edit CI display. (See Figure 3.) In this view, clicking on the links at the top of the frame provides drill-down into the following topics:

  • Definition – Provides the CI name and class
  • Attributes – Provides information about the CI’s significant properties
  • Relationships – Provides information on the CI’s associations with and dependencies on other CIs, and includes a navigable diagram that represents those relationships visually (See Figure 4.)
  • Impacts – Provides a navigable diagram of all CIs the current CI impacts
  • History – Provides a list and calendar timeline of all events related to the CI
  • Flags – Provides a list of all flags and comments on the CI

Setting Preferences

Most of the features and content that appear in your CMS summary page—the communities that appear in the left sidebar, the events in your news feed, the default behavior of the pinboard—are determined by preference settings that are configured in the mySettings summary page. (See Figure 5.)

You can find the mySettings summary page by clicking on the Actions menu on the home page, then selecting Settings from the drop-down menu. Simply select the features you wish to see, the events you need to be aware of, the reports you want to receive, and the communities to which you belong. Save your changes and your Summary page personalization is complete.

It Takes Collaboration to Build an Accurate, Authoritative CMDB

Building and maintaining an accurate CMDB isn’t something that a small group in IT can do in isolation. It requires participation from concerned service consumers throughout the business, in a process that is unavoidably social and collaborative in nature. If every non-specialist stakeholder is required to acquire and master a thick client application in order to participate, the process will inevitably fail. By providing an accessible, easy to use CMS interface with interactive features that are familiar from social media channels, Novell Operations Center makes that access and participation quick, convenient and rewarding. The result is a CMDB that is more timely and accurate because it is more widely and frequently used.

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