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Business Service Management

Novell IT Consulting

Engagement Details

Our architects and strategists will create a” Starter Implementation Plan” and offer architectural recommendations to help your organization implement your Business Service management solution. The final deliverable—a production-ready implementation of Novell Operations Center - is designed to deliver maximum initial ROI in a short time frame. Typically customers focus on one the following three areas of Business Service Management, creating a a solid foundation upon which to build in the future:

Deliver quality with Service Monitoring

We can help you increase service quality and decrease downtime by providing a correlated, real time, single pane of glass view into the monitoring and security data for your most critical business services and applications.

Meet Compliance Standards with Service Mapping

We can help you build a live view of your entire IT infrastructure, giving you real-time insight into your most critical business services and applications.

Communicate Service Quality with confidence and reliability with Service Measuring

We can enhance your ability to measure and communicate the service level information for your most critical business services so you can make smarter decisions day-to-day.

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Contact Novell

Please email the Customer Response Center at with any questions or to schedule a consulting engagement.

  • US/Canada: 1 800 529 3400
  • France: +33 1 55 62 50 00
  • Germany: +49 211 5631 0
  • Netherlands: +31 30 2995000
  • United Kingdom: +44 1344 724 000
  • Australia/New Zealand: 1800 668 355
  • Worldwide: 1 801 861 4272

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