Author Profile
Colin Minton
items published: 1
The Complete Works of Colin
16 Jan 2002
Providing Automatic Responses to Common Helpdesk Queries
Here is a very nice solution that adroitly takes advantage of the features of two Novell products, GroupWise and ZENworks. Should take some of the load off the stressed-out folks who man the world's helpdesks. Check this out, from cool reader Colin Minton in the UK.
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