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Helping Users through a GroupWise Rollout

Novell Cool Solutions: Feature
By Dave Fowler, Tony Kelly

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Posted: 20 Oct 2005

My colleague Dave Fowler suggested this at the start of our initial GroupWise rollout: worked a treat.

Exchange server error in GroupWise

  1. This window appears normally when entering the address book. To remove keep pressing Cancel until the address book appears.
  2. In the address book choose file > services from the menus.
  3. If the services menu does not appear then the user doesn't have the rights to alter it. The user will need to be put in the administrator group then removed after this process is completed.
  4. Services Menu

  5. Highlight Microsoft Exchange Server and click Remove.
  6. Click OK; this window will close and the error will not return.

No Address book in GroupWise

If the address book displays, but is empty, here is what you do.

  1. In the address book, click File > Services. It should contain the following services.

  2. If the services are empty then they can be added.
    1. Click Add.

    2. Choose the service and click OK.
    3. If it asks for further information, none is required - just click OK.
  3. If the services are there, then you need to check to see if Novell is the default profile.
    1. In the Services window click Show Profiles.

    2. Check to see if Novell is the default when Windows starts.
  4. Close the windows, and exit GroupWise.
  5. On restarting GroupWise the address book will be there.

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