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Messaging Architects, Salford Software Provide EMEA Tech Support

Novell Cool Solutions: Feature
By Messaging Architects

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Posted: 3 Apr 2007

Salford Exclusively Supports Messaging Architects Customers in EMEA

2nd April 2007
Salford Software Ltd has today announced a strategic partnership with Montreal-based Messaging Architects to become the exclusive provider of technical support for Messaging Architects products to users in EMEA. Customers will now benefit from a local organisation capable of providing immediate responses to support incidents and/or product questions.

As part of the agreement, Salford Software will also become a tier 1 business partner in the UK for Messaging Architects comprehensive line of security, compliance and archiving solutions for both Novell GroupWise and Microsoft Exchange. "The market for email infrastructure solutions that help guarantee uptime and fast access to electronic records is currently experiencing double digit growth," said David Nicoll, CTO EMEA, Messaging Architects.

"The UK market is no exception to this growth, so we are very pleased to now have full access to the technical talent and professional services experience of Salford. This will benefit our combined clients enormously as they start to deploy solutions to better mitigate against compliance and security risks."

This cooperation highlights Messaging Architects' commitment to providing a quality service and support to its EMEA client base and provides evidence of Salford's clear leadership position as an enterprise-class services provider. Salford has installed Messaging Architects' products in-house, so it now joins the thousands of customers worldwide, including Novell, who enjoy the benefits of secure, compliant & business-driven Email.

"Salford Software is delighted to be able to enhance the technical support services by engaging with Messaging Architects. Our experience of providing enterprise level support to organisations of many thousands of users will ensure that education, health care and government customers will receive a high level of support and expertise, said James Doggart, MD, Salford Software.

"The escalation routes we have put in place with Messaging Architects will guarantee great customer service for EMEA customers."

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