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Santa Clara University Leverages eDirectory

Novell Cool Solutions: Feature

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Posted: 30 Jun 2004

Santa Clara University is a Catholic, Jesuit university in the heart of California's Silicon Valley and is the oldest university in the state. With more than 8,000 students and 620 faculty, the university offers rigorous undergraduate and graduate programs, with those in business and law nationally ranked.

Challenge: Administering Passwords and Accounts

The small IT staff at Santa Clara University was bogged down with account administration, which included providing proper access to e-mail and other campus applications. Cumbersome, manual processes often resulted in several days of delay when creating new user accounts each quarter.

To access multiple applications, many users had to remember six to eight IDs and passwords, which compromised security as they wrote them on sticky notes for reminders. The university began searching for an identity management solution to simplify user administration, improve security and establish a secure foundation for a single sign-on portal.

The Novell Solution: Nsure and eDirectory

"We have nothing but positive things to say about Novell. Novell consultants demonstrated tremendous foresight and worked diligently to create a plan that we could actually accomplish. We have been impressed with both their business and technical expertise." - Ron Danielson, CIO of Santa Clara University

Santa Clara University evaluated a variety of solutions and consulted analyst reports and trade press before selecting a Novell® NsureTM solution consisting of Novell eDirectoryTM and Novell Identity Manager. The university also leverages NetWare®, Novell GroupWise® and Novell ZENworks® to manage its entire environment.

Novell eDirectory provides a single, global directory of user identity information for students, faculty and staff. Novell Nsure Identity Manager streamlines user administration by automatically synchronizing identities with PeopleSoft* and Novell GroupWise, freeing the IT staff from manual updates. In the future, Novell Nsure Identity Manager will synchronize identity information with other campus applications for course management, library services and more.

With the PeopleSoft and eDirectory integration, the university has accurate user identity information and the ability to provide students with network access on the first day of school, rather than days later. The university has also improved security by reducing the number of user IDs and passwords required for users, and by immediately revoking access for users when they leave. With Novell Nsure, Santa Clara University found and deleted nearly 8,000 old accounts that were no longer in use.

The university is implementing a portal to give students and faculty faster access to resources with single sign-on to Web applications. Students have access to self-service applications to pay tuition, register, get their grades, and update demographic information. All employees have access to payroll history and human resources demographic information, and faculty use the portal to access class rosters, detailed information about their student advisees and to perform degree audit calculations.


With Novell Nsure, Santa Clara University is implementing a secure identity management solution that will streamline user management and free up its IT staff to provide better services. The IT staff has already reduced the amount of time spent on account management by 15 percent. The university has also strengthened security by reducing its number of IDs and passwords.

Now the IT staff can concentrate on more strategic projects and provide faster response to its users. In the future, the university will be able to assign and track digital identities for prospective students, and is considering extending such services to alumni.

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