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Portland GE Embraces eDirectory-based ContactWise

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Posted: 24 Aug 2004

Portland General Electric Embraces eDirectory-based ContactWise as Part of Its Strategic Plan

Contact management with GroupLink ContactWise utilizing eDirectory has translated into saved time, effort, and money for Portland General Electric. For more information about how PGE embraced ContactWise utilizing eDirectory as part of its strategic plan and did it by building upon their preferred identity management infrastructure, read the full story (and get your free download) at:

The Issues

With your goal to help facilitate business efficiency, and to do it with the most reliable and cost-effective technology, are you continually looking for technology that helps accomplish this purpose?

How can you plan your ongoing technology implementation so it is strategically coupled with mission-critical or highly visible aspects of your business?

Case Study

Portland General Electric (PGE) operates at numerous locations in the greater Portland area and employs 2,200. PGE frequently sends mailings to its 90,000 customers, as well as to its 900 assigned accounts.

The eDirectory-based business solution PGE selected (ContactWise®) is NetWare- and Linux-compatible and authenticates each user against the IDs in eDirectory. With the help of ContactWise, PGE is able to answer the needs of its 90,000 customers in a timely and effective manner by tracking customers, managing accounts, and maintaining regular mailings to all of its contacts.

"The system allows us to keep track of notes using headings like 'phone record,' 'email,' 'site visit,' 'association-related, 'letter mail,' and many others," said Alex McCartney, a business analyst for Portland General Electric. "While eliminating system glitches and crashes, we have also expanded our contact management capabilities with GroupWise and ContactWise, which translates into saved time, effort, and money for Portland General Electric."

Without rearranging the existing infrastructure and maintaining the core strategy for the company, PGE was able to implement a mission-critical piece of software that changed things for the better. The ability to take an established and successful investment in Novell and expand upon it has added value to an existing successful situation.

GroupLink's ContactWise builds on eDirectory and other Novell tools with its Sales Force Automation and advanced contact management solution. The ContactWise solution enables GroupWise users to create sales force automation and customer-managed relationships to deliver higher customer satisfaction, enhanced profitability and greater productivity. ContactWise also utilizes the power of GroupWise messaging and calendaring, going beyond typical customer relationship management (CRM) solutions.

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