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GroupWise 6 Deployment Guide - Section 1

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Posted: 5 Dec 2001

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Section 1: Maximizing Your Investment

Novell GroupWise 6 is the premier communication and collaboration tool for the one Net environment. This directory-enabled, Internet-ready solution delivers comprehensive, integrated collaboration services that enable you to accelerate your organization's overall productivity and responsiveness. By leveraging the wireless connectivity, security, and administrative features in GroupWise 6, you can:

To give you a concrete, practicable idea of how to implement these objectives in your organization, this section will review GroupWise 6 in context of these three objectives, enabling you to capitalize on the features that will ultimately accelerate your organization's productivity and responsiveness.

Expanding the Scope of How and Where Collaboration Takes Place

The first objective that will accelerate your organization's productivity and responsiveness is expanding the scope of how and where collaboration takes place. With GroupWise 6, you can expand your collaboration zone in two ways. First, for desk-based workers, you can extend collaboration beyond the boundaries of the office. Workers can go on the road and still access the information they need-anytime, anywhere-via Internet or wireless connections. Secondly, you can expand your collaboration zone to include the deskless workers who form your front line-that is, the field service reps, manufacturing personnel, transportation staff, warehouse employees, and other deskless workers who keep your business running smoothly. With wireless access to flexible, integrated e-mail, scheduling, task management, address book, and document management capabilities, GroupWise 6 opens the lines of communication for all your employees, giving them the tools they need to collaborate across hierarchical and organizational boundaries-accelerating your organization's overall productivity and responsiveness.

The key elements that enable you to expand the scope of how and where collaboration takes place are

  • Wireless connectivity
  • Web access
  • Internet proxy access
  • Secure client connections

A brief overview of each feature is provided below.

Wireless Connectivity
GroupWise 6 is the first and only integrated collaboration solution to provide wireless connectivity out of the box. It provides the broadest wireless device support available and it leads the industry in wireless functionality with access to GroupWise collaboration features from any WAP, RIM, Palm OS, web-clipping or Windows CE device. In fact, you can use any device capable of rendering HDML, WML, or simple HTML to check e-mail, schedule appointments, and share information. A few devices that work natively with GroupWise Wireless include Compaq iPAQ, Palm VII, and Kyocera SmartPhones.

GroupWise wireless services provide real-time access to the user's GroupWise mailbox; no forwarding, duplication, or synchronization is required. Everything is live. Therefore, users can check their mailbox and calendar, review message headers, forward/reply/delete messages, and schedule appointments with up-to-the minute accuracy.

For those who need a synchronization solution, Novell has several partner options. For more information on Novell's GroupWise 6 synchronization partners, see Novell's GroupWise 6 Partner page at

From the IT perspective, providing Wireless access is a simple matter of installing GroupWise 6 WebAccess. Nothing else is required. Once WebAccess is installed, users can access their GroupWise mailbox by entering the WebAccess URL (base URL/servlet/webacc) on their wireless device and, when prompted, providing their userID and password. Once they have authenticated with the server, users have immediate, real-time access to their GroupWise mailbox.

For more information on WebAccess, see "Deploying GroupWise WebAccess" on page 19 and "Optimizing WebAccess" on page 32.

Web Access
Since version 4.1, GroupWise has given users the ability to connect to their mailboxes via any standard Internet browser. GroupWise 6 enhances this functionality by giving Web users access to more client functions. Users can now create mailbox rules, personal address books, personal signatures, and shared folders from their Web browser. For added convenience in managing their mailboxes, users can also mark messages "unread."

Enabling Web access is the same as enabling wireless access. All that is required is installing GroupWise 6 WebAccess. Once WebAccess is installed, users can access their GroupWise mailbox by entering the WebAccess URL (base URL/) in their Web browser and, when prompted, providing their userID and password (the user login can be secured with an HTTPs connection).

For administrators, GroupWise 6 simplifies the process of connecting WebAccess users to their post office in multi-server environments. Given the user's ID and password, the domain's default WebAccess server can automatically connect users to the correct post office.

GroupWise 6 WebAccess also has built-in system redundancy and failover capabilities. WebAccess servers can be set up in a round-robin configuration so that if one server fails, another server automatically picks up the load, ensuring uninterrupted WebAccess service.

For more information on WebAccess, see "Deploying GroupWise WebAccess" on page 19 and "Optimizing WebAccess" on page 32.

Internet Proxy Access
To date, GroupWise users connecting from anywhere outside the firewall have been required to connect via a VPN. GroupWise 6 allows remote users to directly access their mailbox via Internet proxy. It's faster, easier for users, requires less training, and it works in online, remote, or caching mode.

Internet proxy access is possible because the POA can now be configured with a second IP address-a proxy address-that actually resides at the firewall or VPN server. This address represents a generic reverse proxy through a firewall-either a Border Manager generic TCP/UDP proxy, a proxy on an L4 switch, or equivalent.

When the firewall receives a request for the proxy IP address, it automatically forwards the request to the corresponding POA. This allows the client to access all GroupWise services, such as proxy or document management, as if the client were inside the company's firewall.

For step-by-step instructions on configuring proxy IP addresses, see "Configuring Proxy IP Addresses" on page 25.

Secure Client Connections
By running SSL, you can secure POP, IMAP, SMTP, and HTTP connections to your server. Support for SSL over all of these client protocols provides secure access to GroupWise mailboxes and agents from any point of entry, including wireless and Web devices. So, whether you are picking up your messages from a Web kiosk, checking your calendar from home, or accessing shared documents from your hotel, you can be confident that your client-to-server communications are secure.

Securely Integrating with Your Suppliers and Customers

The second way to maximize your GroupWise 6 investment is to secure integration over the Net. GroupWise 6 enables you to maintain secure, authenticated communications inside and outside your own enterprise-safely extending your collaboration zone to include your customers, suppliers, and partners. It provides the highest level of security available, supporting such security industry standards as Secure Sockets Layer (SSL), Secure Multipurpose Internet Mail Extension 3 (S/MIME3), and public key infrastructure (PKI).

Secure Partner Connections

GroupWise 6 supports ESMTP and STARTTLS (RFC 2487) to ensure the highest level of security for communications between you, your customers, and partners.

ESMTP, an extension of the SMTP protocol, allows you to authenticate SMTP connections to your server. By implementing SMTP authentication, you can control who has access to your system.

STARTTLS secures client-to-server and server-to-server connections. As an RFC standard, STARTTLS provides interoperability with other standards-based systems. So, regardless of what mail system your partner is using, as long it is STARTTLS-compliant and properly configured, all communications between you and your partner will be secure.


GroupWise 6 supports S/MIME v3 specifications to authenticate and encrypt message communications. This means users can digitally sign and encrypt messages using the GroupWise client. By leveraging digital signature and encryption technology, GroupWise 6 allows you to securely conduct transactions that are reliably authenticated and cannot be repudiated.

Novell's support of S/MIME v3 is certified by RSA Data Security, Inc., the global standard for digital signatures. As an S/MIME-compliant system, GroupWise 6 is interoperable with Microsoft Outlook* and Lotus Notes. * This means encrypted or digitally signed messages can be freely exchanged between GroupWise, Outlook, and Notes clients.

Interoperating with S/MIME digital signature technology, GroupWise 6 now supports Entrust PKI and Microsoft Cryptographic Service Providers (CSPs) so you can use the same X.509 cryptographic keys and certificates that you use for your browser and business applications-greatly simplifying overall security management.

Dual Certificate Support
GroupWise 6 provides dual certificate support so you can use different certificates to encrypt and sign messages. This not only provides an added measure of security, but it also allows you to backup your encryption keys without having to backup your signature keys, thereby, safeguarding the integrity of your signature key.

Certificate Management
There are several new options in GroupWise 6 that allow users and administrators to better manage security. For example, to enforce security policies, administrators can require users to digitally sign and encrypt their messages. They can also set the URL where users can get their certificates.

Additionally, GroupWise 6 can ensure signed messages are authentic. When a user receives a signed message, GroupWise 6 checks a public Certificate Revocation List (CRL) to see if the signature certificate is valid. If the inbound message was signed using a revoked certificate, GroupWise sends a warning message to the message recipient.

At the client level, users can set their own certificate trust options. They can choose to trust all certificates, block all certificates signed by a designated CA, or receive notification of certificates signed by a CA they haven't approved. To apply the user's certificate trust options to all inbound messages, GroupWise 6 requires the Microsoft Base Cryptographic Provider 1.0. This means that Windows 95/98 users must have Internet Explorer 4.0 or higher installed (Internet Explorer does not have to be the default browser). Windows NT* 4.0 users must have the NT 4.0 Service Pak 3 or higher to use this feature. Windows 2000* provides this functionality by default.

Empowering Your Administrators to Align Technology with Business Objectives

The third objective that will maximize your investment is capitalizing on your administrator's ability to align your company's technology with its business objectives. GroupWise 6 provides several new features that simplify overall system administration and reduce IT expense-freeing your administrators from their traditional fire-fighting role and giving them time to apply information technology in a way that moves your organization closer to its goals and objectives.

GroupWise 6 administration features can be grouped into three basic categories: scalability, manageability and reliability. An overview of the features that fall into these categories is provided below.


GroupWise 6 greatly expands the number of users you can support per server. Scalability testing in Novell's Superlab conclusively showed a five-fold increase in the number of users that can be supported per server. The core feature that enables this remarkable jump in server capacity is Smart Caching. Other features that augment GroupWise 6 scalability are multi-threaded database checking, disk space management, and a new GroupWise-specific TSA. A general description of these features is provided below.

GroupWise Smart Caching
Caching mode is ideal for employees who work in and out of the office. By running exclusively in Caching mode, these users do not have to worry about switching between Online and Remote modes; their connection is automatically managed by the client.

Like Remote mode, the GroupWise 6 Smart Caching feature creates a replica of each user's mailbox on the workstation -secured with the user's password and encrypted-so users can run the GroupWise client from their hard drives without a continuous connection to the network.

However, unlike Remote mode, users do not need to set up connections or be prompted when they want to connect. The GroupWise client automatically establishes a connection whenever the user sends a message, performs a Busy Search, or proxies another user's mailbox. If a connection is not available, GroupWise simply tries again later without interrupting the user; it is completely self-managed.

Additionally, users do not have to worry about manually synchronizing their mailbox. In Caching mode, updates and synchronization between the master mailbox on the server and the cache mailbox on the hard drive automatically occur in the background, without any extra steps on the part of the user. By default, synchronization is bi-directional with the most recent date and time stamp taking precedence.

Besides simplifying the overall user experience, running the GroupWise client in Caching mode provides the following advantages:

  • Users enjoy better client performance, even across low-bandwidth connections (28.8 Kb per second).
  • Smart Caching provides a backup of users' mailboxes on their hard drives in the same way remote mode does.
  • To ensure local database integrity, the GroupWise client includes a scaled-down version of GWCheck that performs maintenance routines on the user's local data store.
  • Server requests drop by up to 90 percent and associated server overhead drops by more than 50 percent, thereby reducing overall networking costs.
  • Each server hosts significantly more users while delivering the same or better performance. In lab tests on a Pentium 933 server, the Post Office Agent (POA) could service over 10,000 users in Caching mode as opposed to 2000 users in online mode.
  • Administrative costs drop substantially because the system requires fewer servers.
  • Server downtime does not impact user productivity; users can keep working even if the server goes down.

While Smart Caching may enhance client performance and exponentially increase your system's scalability, there are a few instances in which Caching mode may not be optimal. For example, GroupWise librarians should not run in Caching mode because the Mass Document Operation is not available in Caching mode.

For more information, see "Implementing Smart Caching" on page 26.

GroupWise 6 scalability is further enhanced by multi-threaded database checking. The database maintenance routine, GWCheck, is now multi-threaded so it can work on several store files simultaneously. If you run GWCheck when server resources are high, GWCheck performance will increase by a factor of two. Consequently, GWCheck can efficiently manage much larger message stores.

Novell has engineered a GroupWise Target Service Agent (TSA) that interacts with your backup software to perform reliable backups without bringing down your GroupWise system. The GroupWise TSA tracks files that are vital to a GroupWise system backup. If a particular file is in use during backup, the TSA skips it and returns when the file is available.

The new TSA increases system scalability because system backups can now be performed without interrupting service or using an open file manager. Consequently, the time required for backup is less of a factor in determining the size of post offices you can manage on your system.

The GroupWise TSA is NetWare®-specific and works with fully compliant, TSA-aware backup agents. For a listing of these agents, see Novell's GroupWise 6 Partner page at


System reliability is one of the most important aspects of any collaboration system. E-mail, scheduling, address books, calendars, and document services are mission-critical applications. Consequently, when the system goes down, business grinds to a halt. GroupWise 6 embraces the challenge of "Access Anytime, Anywhere" with robust enhancements that ensure GroupWise is always operational and available from any device.

The most significant feature that ensures Access Anytime, Anywhere is GroupWise 6 support for Novell Cluster Services. Other features that support system reliability are the GroupWise backup and restore features. An explanation of each enhancement is provided below.

Cluster Services
The GroupWise 6 client and agents are cluster aware, enabling the agents to run on Novell Cluster Services and the clients to automatically failover from one server to another in the event of a server failure. Novell's patented clustering technology delivers 99.99 percent availability-the equivalent of one hour of planned down time per year-and near instantaneous responsiveness of vital communications systems.

The basic GroupWise clustering architecture consists of two or more physical servers and a virtual server with the post office and domain residing on a Storage Area Network (SAN). Any server in the cluster can mount the SAN. If the primary server fails, the secondary server mounts the SAN and GroupWise service continues. As a result, your users enjoy high availability of the GroupWise system for continuous access to essential data.

For specific information on configuring Novell Cluster Services with GroupWise, see

The GroupWise Target Service Agent (TSA) previously discussed in the scalability section is also a significant asset to system reliability. The GroupWise TSA interacts with TSA-aware backup agents, such as Veritas, to perform reliable backups without bringing down your GroupWise system. The TSA ensures that all system-critical files are included in your system backups so the backups are complete and reliable. In the event you have to restore your system backup, you can rest assured that your system will be intact and fully operational.

The Restore feature brings both manageability and reliability to GroupWise 6 by greatly simplifying the process of restoring specific items from backup files. On the administrative level, Restore can be used restore complete post offices or individual mailboxes. Users can employ the feature to selectively restore messages to their mailboxes. Overall, Restore gives administrators a direct, well-managed path for selective restores and it gives users a convenient, self-managed safety net.

To enable Restore functionality, the administrator must first create and configure a Restore Area object in ConsoleOneTM and then copy the post office files from backup to the physical Restore Area directory structure. The administrator must also ensure that users have Read and Write access to the Restore Area directories. For optimal performance, it is recommended that the Restore Area be located on a dedicated file server.

On the user-level, Restore operations do not impact post office availability; however, they do require a continuous network connection. Therefore, Restore is only available in Online mode. To perform a restore operation, users select File > Open Backup. The backup copy of their mailbox opens directly in the GroupWise client. In their backup mailbox, users have Read, Search, and Undelete functionality. Using the Undelete feature, users can selectively restore any item with the exception of documents (documents cannot be restored).

Transmission by Segments
In GroupWise 5.1, when MTAs communicated over a WAN, GroupWise sent the entire message and waited for acknowledgement that the message had been sent. This process tied up a thread until the MTA received acknowledgment that the message had been sent. If the data transfer took too long, the thread would time out, making it unavailable for other server functions.

GroupWise 6 moves message chunking up from the physical layer to the application layer. In GroupWise 6.0, the MTA breaks messages into 8KB chunks, sends them, and waits for acknowledgment for each chunk. This prevents threads from being tied up for long periods of time waiting for entire messages to transfer and it avoids the possibility of having the server thread time out.


GroupWise 6 improves overall manageability by providing features that automate or simplify system management. For example, GroupWise 6 enables administrators to securely monitor critical system statistics via Web or wireless connections. Other improvements that enhance system manageability include administrator-defined system alerts, disk space management features, message transmission options, accelerated user moves, an Open Records-compliant mail purge, and better support of Windows NT/2000. A detailed explanation of each enhancement is provided below

System Monitoring
Adding to GroupWise's overall manageability is its improved system monitoring. GroupWise 6 now supports HTTPs so administrators can securely monitor the Post Office Agent (POA), Message Transfer Agent (MTA), and GroupWise Internet Access Agent (GWIA) from any Web browser. GroupWise 6 also provides wireless access to the GroupWise Monitor through WAP, Palm OS, Windows CE, or Pocket PC devices. For added convenience, you can simultaneously monitor the MTA, POA, and GWIA via the Web if all three agents have the same HTTP usernames and passwords.

For information on configuring HTTPs on the MTA, POA, and GWIA agents, see "Secure Agent Monitoring" on page 38.

Alerts are a new system-monitoring tool that can be used to identify problems before they lead to system failure. Strategic use of system alerts can maximize your system's uptime and availability; minimize disruption to users; reduce help desk calls; and increase user confidence because problems are identified before they call.

Alerts are actually configured by setting system thresholds through the Windows application, GroupWise Monitor. Administrators can configure system thresholds for any element that has an SNMP trap. Although alerts are tied to elements with SNMP traps, they give you more GroupWise-specific, real-time information than standard SNMP tools because GroupWise Monitor talks directly to the MTA. Additionally, while alerts can be sent over Simple Network Management Protocol (SNMP), they can also be sent via SMTP e-mail, which means they can be relayed over cell phones and pagers.

Some areas that can be configured and monitored include disk space, bottlenecks, and agents not responding. The monitoring system can also be configured to periodically send e-mail messages through different components to ensure they're operating correctly. If a periodic message fails, an alert is sent to the administrator.

Note: For a complete listing of monitored elements, refer to the GroupWise agent MIB files. The GroupWise agent MIB files are located in the \AGENTS\SNMP directory of your GroupWise software distribution directory or GroupWise 6 CD.

To yield the highest impact, it is recommended that you monitor the frequency, magnitude, and duration of your system's problem areas. This will enable you to proactively act on those problems and accurately measure the results of your actions. For more information on proactive monitoring, see "Monitoring and Maintaining Your System" on page 37.

Disk Space Management
GroupWise 6 enables administrators to more effectively plan and manage server storage space by limiting the size of user mailboxes on a per user, group, post office, or domain basis. The overall return on investment for this single enhancement is far reaching. Not only does it reduce administrative costs, but it also reduces server hardware expenses by keeping user mailboxes at a manageable size.

Note: Mailbox quotas only apply to user mailboxes on the server; they have no effect on cached mailboxes on the user's hard drive.

Mailbox quotas consist of a warning threshold and an enforcement threshold. Both thresholds must be set in ConsoleOne to activate the mailbox quota. When users trigger the warning threshold, they receive a message indicating they are close to exceeding their mailbox quota. GroupWise also launches a space management wizard that guides users through the process of reducing their mailbox size. If users exceed the enforcement threshold, they cannot send e-mail until they reduce their mailbox size.

Users can track their mailbox quota through the GroupWise client. In Online mode, the GroupWise client indicates what percentage of the quota is used by the current mailbox.

Another way administrators can manage server storage space is by limiting how long messages can remain on the system. By configuring GWCheck to purge or archive messages older than a designated timeframe, administrators can ensure old messages are not cluttering the live system.

Message Transmission Management
In addition to its disk space management features, GroupWise 6 reduces network costs and congestion-especially on WAN links-by allowing administrators to manage message transmission on a per-link basis. Administrators can choose to delay message transmission until a specified threshold is triggered or they can limit the size of messages that can be sent over a specific link.

Each of these enhancements is briefly discussed below.

    Message Delay

    To efficiently manage network traffic and preserve bandwidth, administrators can delay message transfer until the designated threshold is triggered. There are three possible threshold options:
    1. Maximum threshold-delays delivery of messages over a designated size until off hours. For example, if you have a limited bandwidth WAN connection, you can delay transmission of all messages over 1MB until non-peak hours.
    2. Hold until (cumulative size)-holds all messages until the cumulative size of all messages in the queue exceeds the designated threshold. For example, to efficiently manage traffic over a WAN connection, you could hold all messages in the queue until their cumulative size exceeded 10MB.
    3. Hold until (number of messages)-holds all messages until there is a specified number of messages in the queue. For example, you can delay transmission of messages over the WAN until there are over 50 messages in the queue.

    Each of these thresholds is defined using if/and criteria.

    Limit Message Size by Link

    The MTA link configuration tool found in ConsoleOne enables administrators to restrict the size of messages that that can travel across a specific link. If a user sends a message that exceeds the quota, the user receives a message indicating that the message is too large and cannot be sent. Because they are enforced at the post office data store, message quotas are unilaterally applied to all outbound messages, regardless of user mode or client.

    This feature is specifically designed for WAN systems that have slow, expensive connections. For example, you may allow messages up to 10MB to cross fast link connections but limit messages crossing slow WAN connections to 1 MB. By limiting the size of messages that can cross a specific link, you can better manage the expense associated with that link and optimize overall system performance.

User Moves Between Post Offices
GroupWise 6 greatly improves the way mailboxes are moved between post offices. Instead of moving mailbox contents through the Message Transfer Agent (MTA), a direct client-server TCP/IP connection is established between the source and target post offices. The two post offices then stream information back and forth, entirely circumventing the MTA.

Utilizing a direct client-server connection is faster, more efficient, and more reliable than moving user's through the MTA. To begin with, all of the user's data is moved-including shared folders, shared address books, and message status information-and the entire process takes one-third the time required in GroupWise 5.5. Secondly, the move is completely transparent to the user and it leaves the system open to normal messaging traffic. Finally, GroupWise 6 ensures that replies to messages sent from a previous mailbox reach the user at his or her new mailbox.

The client-server move process requires no special configuration on the part of the administrator; in fact, the actual administrative process of moving users between post offices has not changed. The only requirement is that both post offices must be standardized on GroupWise 6; you cannot use this procedure to move users between post offices at different versions of GroupWise.

Note: As in past versions, moving users between post offices does not change the user's NDS container. If you wish to change the user's post office as well as their NDS container, you must perform each operation separately.

SmartPurge is a new GroupWise 6 feature that provides compliance with Open Records laws. SmartPurge scans deleted user messages before they are purged to ensure they have been backed up. If a message has not been backed up, SmartPurge prevents it from being purged until it is backed up. This ensures you have an accurate record of every message sent within your organization.

Note: To enable or use SmartPurge, you must run the GroupWise TSA.

Agents Run as NT Services
Improving its support of Windows NT and Windows 2000, GroupWise agents-specifically, the Message Transfer Agent (MTA), the Post Office Agent (POA), WebAccess, and the GroupWise Internet Agent (GWIA)-can now run as NT services. This means the administrator no longer has to manually log into the NT machine to start these agents. For further information, see "Setting Up the Internet Agent for Windows NT/2000" in the Installation Guide.

SMTP Authentication
GroupWise 6 supports extended SMTP (eSMTP), which includes the specifications for SMTP authentication. This enables the administrator to prevent SPAM from being relayed off GWIA without having to configure relay exceptions.

If the administrator does not configure relay exceptions for POP and IMAP connections, users must activate the option to authenticate outbound messages in their POP and IMAP clients. Once SMTP authentication is enabled, the mail client automatically provides the user's GroupWise ID and password when sending messages.

LDAP Authentication
GroupWise 6 POAs can authenticate users using the Lightweight Directory Access Protocol (LDAP). This means users can authenticate against NDS, Netscape iPlanet Directory, and Active Directory.

For more information, see "Configuring LDAP Authentication" on page 28.

Other Enhancements

The previous sections have explored those strategic elements that enable you to accelerate your organization's overall responsiveness and productivity. This section simply reviews the user-specific enhancements that are going to make your users love the product.

Enhanced Printing

GroupWise 6 improves printing from the Address Book and provides more options for printing calendars. From the Address Book, users can print address labels, lists of users, and selected fields from individual users' personal information.

For calendars, users can now perform the following:

  • Print calendar information to HTML tables
  • Print calendars from the Archive
  • Preview and print colored RTF text in calendars
  • Preview different forms and paper sizes
  • Re-order entries in multi-user calendar printouts
  • Print calendars with Show Appointment As information
  • Turn shading on and off in the print forms that support shading
  • Turn separator lines on and off between data items.

Simple Forward

The GroupWise 6 client now allows you to forward messages without embedding them as attachments. So the person receiving the forwarded message can immediately view the message without having to open it as an attachment. You can also select several items and forward them all at once.

Dynamic Mode Switches

You can manually switch between Online, Caching, and Remote modes by selecting a mode option from the drop-down list on the client toolbar (if the administrator has not locked users into a specific mode). When you switch to or from Online mode, you are prompted to exit and restart GroupWise before the mode takes effect. Transitions between Caching and Remote mode are made on the fly.

Local Backup/Archiving

If you are running in Caching or Remote mode, GroupWise 6 enables you to specify a local backup location and interval. If you need to restore an item from your local backup, simply select File > Open Backup while in Caching or Remote mode. The backup copy of your mailbox opens directly in the GroupWise client. In your backup mailbox, you have Read, Search, and Undelete functionality. Using the Undelete feature, you can selectively restore any item with the exception of documents (documents cannot be restored).

Vacation Rules

GroupWise 6 allows you to only auto-reply to message senders instead of the message senders and all recipients. This prevents accidental spamming of users on distribution lists. For example, if a user receives a mass-mailing of the company newsletter, GroupWise 6 will only send the user's vacation message to the original sender of the message-not everyone who received the mailing.

GroupWise 6 also provides vacation message looping rules so you can configure GroupWise to only send your vacation message one time per sender. This means if you receive several messages from the same person, GroupWise will only send your vacation message in response to the sender's first message.

Time Zones

The GroupWise client is no longer bound to its given post office for its time zone. Rather, all inbound messages and appointments reference the workstation's Windows time zone setting. Consequently, when a message is sent from a user in one time zone to a user in another time zone, the GroupWise client adjusts the message's time so that it is correct for the recipient's time zone. When proxy is used to schedule appointments, the appointments display according to the proxy user's time zone. For example, if a user in New York (GMT -05:00, Eastern Time) schedules a user in Los Angeles (GMT -08:00, Pacific Time) for a conference call at 4:00 p.m. Eastern Time, the appointment will be scheduled in the Los Angeles user's calendar at 1:00 p.m. Pacific Time.


The GroupWise Internet Agent (GWIA) now supports DSN (delivery status notification). As long as DSN is also enabled on the recipient's system, you can determine when the recipient receives a message. Depending on how DSN is configured, delivery notification is indicated in the message properties window, as a separate e-mail message, or both.

You can also download the full .pdf version of this new Deployment Guide here:


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